Director, Regulatory Change Initiatives

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Own medium-to-large regulatory and compliance change tickets from intake through closure documentation • Translate Legal and business needs into business, technology, and procedural requirements • Partner with Legal to determine system, process, control, policy, and procedure updates • Draft detailed requirements for configuration, decisioning, workflow, fields, and technology enhancements • Work with Technology teams, business partners, and external vendors to implement compliance-related system changes • Design and document non-technology solutions, process updates, control enhancements, and policy or procedure changes • Lead compliance workstreams by coordinating deliverables, timelines, dependencies, risks, and stakeholder responsibilities • Research regulatory requirements, controls, operational processes, and current-state workflows • Plan, coordinate, and support validation and testing activities • Review testing results, investigate gaps, and drive follow-up actions • Prepare project summaries, status updates, and dashboards for leadership and governance meetings • Maintain documentation of decisions, requirements, testing evidence, approvals, and implementation outcomes • Identify recurring issues and recommend process, system, and documentation improvements • Facilitate implementation meetings and communicate with Legal, Operations, Technology, Risk, leadership, and other stakeholders • Provide informal guidance to analysts and coordinators • Support continuous improvement of the Regulatory and Compliance Change Management program

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience • Experience in compliance management, regulatory change, or compliance-related business analysis and technology change • Excellent understanding of regulatory requirements and compliance best practices • Experience in mortgage operations, preferably front-end mortgage operations • Practical understanding of how regulatory requirements affect real-world workflows • Experience with Encompass Loan Origination Software or similar loan origination systems preferred • Experience developing, coordinating, or evaluating validation and testing activities • Ability to translate regulatory guidance, investor requirements, or internal policy expectations into system behavior, business requirements, process updates, and documentation changes • Excellent problem-solving, analytical, communication, collaboration, organizational, prioritization, and time management skills • Ability to work independently, manage ambiguity, and develop practical, defensible recommendations • Ability to document work thoroughly for auditors, examiners, and internal reviewers

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package • Employee engagement and culture programs • Opportunities for career growth