Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, Kentucky, +1 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote

💵 $64.7k - $84.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crossover Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Crossover Health is a healthcare company focused on innovative primary care services. They offer both virtual and in-person healthcare solutions through their health centers, delivering a comprehensive range of services including primary care, physical medicine, mental health coaching, and occupational medicine. Crossover Health partners with employers and brokers to provide integrated healthcare plans that aim to reduce healthcare costs and improve patient outcomes. Since 2010, they have been pioneering an advanced primary care model in the United States, emphasizing a holistic approach to healthcare through their licensed care teams across all 50 states.

📋 Description

• Partner with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to identify opportunities impacting team revenue goals • Consult with clients on planning, execution, and analysis of tailored engagement strategies and tactics • Develop and execute plans to achieve or exceed revenue targets related to member engagement • Complete client discovery and expectation setting around engagement activities • Lead client engagement initiatives • Develop and execute onsite and virtual events with clients to increase engagement • Partner with Marketing to design events and experiences that drive account activations and users • Support new account implementation • Manage proactively scheduled client interactions • Use internal data sources to draft client-facing materials • Partner cross-functionally to respond to urgent client requests • Collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, and Product on engagement efforts • Support Account Management team internal projects and revenue reporting • Perform other duties as assigned

🎯 Requirements

• Must reside in Illinois, Indiana, Ohio, or Kentucky • 3+ years of client success, marketing and member experience • Bachelor’s degree in a relevant discipline • Up to 50% travel • Experience in consumer health technology (preferred) • Exceptional communication skills conducive to driving outcomes with clients • Ability to build internal and external relationships, partnerships, and business development • Demonstrated ability to work cross functionally and build relationships • Outstanding creative thinking and problem-solving skills • Exceptional organization and project management skills with ability to work collaboratively and independently • Self-starter and detail-oriented, with ability to multi-task in a fast-paced environment with frequently shifting priorities • May require standing, walking and sitting for extended amounts of time • Occasionally lift and carry items weighing up to 50 lbs. • Manual and finger dexterity and hand-eye coordination • Full range of body motion • Corrected vision, hearing and speech within normal ranges • Must be able to effectively communicate with team members

🏖️ Benefits

• Annual bonus opportunity • Medical Insurance • Dental Insurance • Vision Insurance • Short- and Long-Term Disability • Life Insurance • Paid Time Off • 401K