Sales Director – CX Solutions

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $138.8k - $222k / year

⏰ Full Time

🔴 Lead

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.

📋 Description

• Own and grow a portfolio of strategic CX accounts • Build and execute account plans expanding adoption of CSG’s AI-enabled CX solutions • Understand customers’ CX strategy, pain points, and roadmap • Drive new CX revenue within existing accounts • Prospect and create new CX opportunities within strategic accounts and named new logo prospects • Qualify opportunities, shape solution direction, and drive deals to closure • Develop and execute territory and prospecting strategies to acquire new customers • Focus on healthcare, retail, and financial services while operating across all three verticals • Identify and build relationships with executive CX, Digital, and Operations stakeholders • Drive revenue through partner-sourced opportunities, referrals, and co-sell engagements • Lead partner-referred and co-sell deals • Lead discovery, CX value conversations, presentations, and demos • Develop and deliver proposals and RFX responses articulating business outcomes and ROI • Negotiate pricing, commercial terms, and contractual agreements through signature • Coordinate internal SMEs, solution consultants, and partners to design CX solutions • Share CX insights, competitive intelligence, and best practices • Build senior-level Business, CX, Digital, IT, and Operations relationships • Help customers define and deliver CX transformation

🎯 Requirements

• 5+ years of formal field sales experience within CSG’s target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications • 8+ years of sales experience identifying, qualifying, and prioritizing prospects • Proven track record of achieving or exceeding sales quotas • Demonstrated success driving the full sales cycle from prospecting through negotiation and close • Strong Client Relationship Management skills and history of building long-term, senior-level partnerships • Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations • Ability to communicate clear value propositions through presentations, proposals, and business cases • Preference for candidates with experience selling contact center, messaging, or broader CX solutions • Familiarity with market trends in Conversational AI, Generative AI, AI Agents Automation and Routing

🏖️ Benefits

• Flexible work options – Work from home, in-office, or hybrid. • Unlimited Paid Vacation • 2 days of Volunteer Time Off per year • Generous holiday time off • Bonus opportunity • Opportunity to sell impactful CX solutions with a global, trusted provider • Collaborative culture where ideas to grow the CX business are heard and acted on