Senior Account Director, Data Center Portfolio

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Cushman & Wakefield

10,000+ employees

Founded 1917

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Serve as the senior executive leader for a multi-regional data center portfolio • Develop trusted relationships with client executives and key stakeholders • Align service delivery strategies with client business objectives, growth plans, and operational requirements • Lead account governance, executive business reviews, performance reporting, strategic planning, and continuous improvement • Oversee critical facility operations supporting high-availability data center environments • Ensure operational readiness, uptime, reliability, resiliency, and business continuity • Support commissioning, startup, transition, and expansion activities for new facilities • Maintain accountability for revenue growth, profitability, forecasting, budgeting, and contract compliance • Develop annual operating budgets and long-range financial plans • Manage contract obligations, commercial risk, SLAs, and KPIs • Govern performance of outsourced service providers and strategic suppliers • Lead and develop geographically dispersed management teams across multiple data center locations • Drive workforce planning, succession planning, talent reviews, coaching, and performance management • Oversee environmental health and safety, emergency preparedness, business continuity, and audit readiness • Support incident management, root cause analysis, and corrective action programs • Identify service expansion and account-value opportunities • Partner on contract renewals, expansions, new services, sustainability, energy management, and operational efficiency initiatives

🎯 Requirements

• Bachelor's Degree required • Degree in Engineering, Facilities Management, Business Administration, Construction Management, or related field preferred • MBA or advanced degree preferred • 12–15 years of progressive leadership experience in facilities management, critical environments, data center operations, or integrated services • Experience leading large-scale, multi-site client portfolios • Demonstrated success managing complex P&Ls and large service contracts • Experience leading geographically dispersed teams of 150+ employees • Experience managing third-party suppliers, outsourced service providers, and complex subcontractor networks • Experience in mission-critical facilities, data centers, high-tech, hyperscale, colocation, or similarly critical operating environments strongly preferred • Experience supporting facility expansions, transitions, mobilizations, and growth initiatives • Strong knowledge of Integrated Facility Management services • Understanding of electrical, mechanical, and infrastructure systems supporting data center environments • Experience with business continuity, disaster recovery, and operational resiliency planning • Strong analytical and financial management capabilities • Ability to evaluate complex operational, contractual, and financial information • Ability to influence senior client stakeholders • Advanced proficiency in Microsoft Office Suite and data-driven reporting tools

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life insurance • Disability insurance • Paid time away from work • Unpaid time away from work • Competitive pay

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