Presales Solutions Principal, Strategic Account Manager

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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CustomerGaige

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 Seed Round - CustomerGauge on 2020-01

SaaS • B2B • Artificial Intelligence

CustomerGauge is a B2B customer experience (CX) platform that captures account-level, real-time feedback and ties Net Promoter Score (NPS) and other signals directly to revenue, risk, and financial outcomes. The platform emphasizes Account-Centric and Revenue-Based NPS, provides dashboards and analytics (including a Monetize CX view), and includes AI-driven agents (Gaige AI) that analyze unstructured feedback and generate response recommendations and action signals. CustomerGauge is sold as a SaaS solution for B2B companies across industries (manufacturing, CPG, logistics, technology, services) to protect and grow account revenue by surfacing churn risk, expansion opportunities, and prescriptive playbooks for closing the loop with customers.

📋 Description

• Serve as CustomerGauge's trusted advisor to midmarket and enterprise prospects and customers across North America • Own the technical side of complex, high-value presales sales cycles • Lead discovery, solution architecture, proof-of-concept engagements, and executive presentations • Partner with the sales team to shape and accelerate deals from a technical and domain standpoint • Translate complex business and technical requirements into solution designs covering integration architecture, data flows, program configuration, and implementation approach • Help respond to RFPs and security questionnaires and support technical deep-dives with IT, data, and operations stakeholders • Engage with stakeholders from IT architects and program owners through the C-suite • Transition closed accounts into long-term managed relationships • Own renewals, upsells, and multi-year expansions for strategic accounts • Serve as the ongoing trusted advisor for a portfolio of strategic accounts • Build and maintain executive-level relationships • Run executive business reviews connecting CustomerGauge outcomes to customer revenue, retention, and loyalty metrics • Identify and manage risk proactively by surfacing churn signals and building mitigation plans • Collaborate with CustomerGauge services and executives to deliver customer outcomes • Represent the voice of the customer internally to influence product direction and roadmap priorities

🎯 Requirements

• 10+ years of experience in presales solutions consulting, with additional account management or customer success responsibility, ideally in B2B SaaS • Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; experience with Voice of the Customer (VoC) program design and implementation • Proven ability to lead complex technical sales cycles at the enterprise level, including solution architecture, integration design, RFP responses, and proof-of-concept engagements • Demonstrated track record as a technical trusted advisor • Experience managing strategic accounts post-close, including renewals, expansions, and executive relationships • Comfortable owning commercial conversations and negotiating contracts • Strong executive presence • Exceptional communication and presentation skills • Bachelor's degree required • Familiarity with Salesforce or similar CRM

🏖️ Benefits

• Remote work arrangement • Occasional travel to customer sites across North America and to the Amsterdam HQ