Director of Pharmacy Account Management

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Vantage Point Logistics

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

📦 Logistics

🚗 Transport

Logistics • Transport

Vantage Point Logistics is a veteran freight brokerage and logistics provider operating in North America. The company is dedicated to delivering timely essential services tailored to the specific needs of its customers, focusing on quality transportation solutions through established motor carriers. They specialize in various logistics services such as flatbed, full truck loads, Less Than Truck Load (LTL), reefer services, and freight management.

📋 Description

• Lead, coach, and develop a team of Pharmacy Account Managers • Close performance gaps, build on existing process foundations, and drive ongoing education and enablement • Own and report on KPIs for customer retention, satisfaction, account expansion, and revenue growth • Serve as an escalation point for key customer relationships, including executive and C-suite interactions • Manage internal and external escalations with senior leadership and C-suite executives to drive successful resolutions • Build and execute roadmaps for process improvements, tooling, and team scalability • Implement processes, technologies, and tools that improve efficiency, reduce execution risk, and enable scalability • Partner with Product, Engineering, Support, Implementation, and Finance to advocate for customers and drive resolution • Develop deep understanding of customer pharmacy workflows, systems, and integration environments • Anticipate risks, identify expansion opportunities, and act proactively • Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies • Contribute to company growth strategy as a senior member of the commercial leadership team

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related field; equivalent experience may be considered • 8–12+ years of progressive experience in account management, customer success, or commercial leadership • Direct pharmacy industry exposure, including hospital/IDN, specialty, retail, PBM, or similar environments • Demonstrated success leading, coaching, and developing high-performing account management or customer success teams • Working knowledge of pharmacy management systems, software integrations, APIs, data workflows, and security considerations • Proven track record of customer retention, account expansion, and building lasting executive-level relationships within healthcare organizations • Experience in or alongside cross-functional roles such as product, implementation, operations, or finance • Prior professional experience calling on and working directly with hospital, health system, or pharmacy operations leadership • Strong analytical skills, including interpreting financial data, identifying trends, and developing actionable growth strategies • Excellent written, verbal, presentation, negotiation, and problem-solving skills • Ability to influence cross-functional stakeholders in complex, matrixed environments • Self-directed with a high ownership mentality • Experience in a scaling SaaS or tech-enabled healthcare company (nice to have) • Familiarity with pharmacy automation, EHR/ERP integrations, or supply chain-adjacent workflows (nice to have) • Experience implementing technologies and tools that improve team productivity and scalability (nice to have)

🏖️ Benefits

• Unlimited Time Off (UTO) policy for full-time employees • 10 company-paid holidays and 3 floating holidays each full calendar year • Free in-office snacks and drinks • Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs • Medical plan–aligned wellness programs • $500 annual Wellness Reimbursement • Confidential Employee Assistance Program (EAP) support and resources for mental health, financial guidance, and life challenges • 401(k) plan with a 50% employer match up to 6%, fully vested on day one • Company-paid life insurance • Optional voluntary life insurance coverage for employees and eligible dependents • Short- and long-term disability insurance • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Legal insurance • Identity theft insurance • Pet insurance • Paid Parental Leave program