Senior Manager, Digital Product – Partner Channel Scheduling

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $118.5k - $236.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Own Signify Health’s partner channel scheduling product roadmap • Define and execute product strategy for agent-assisted and self-scheduling capabilities • Expand scheduling APIs to support booking, cancellations, and rescheduling • Extend agent-assisted scheduling to PBM and health plan call centers • Define and launch an embeddable scheduling SDK with SSO hand-off • Package the SDK as a reusable toolkit for partner and health plan apps • Support smaller-volume partners using Signify’s self-service scheduling page • Coordinate partner onboarding and self-serve rescheduling with the core scheduling team • Partner with engineering, analytics, operations, and client success to maintain one shared scheduling platform • Provide partners with booking and completion reporting • Communicate complex concepts and influence leadership, peers, partners, and stakeholders • Identify user, partner, and business needs and recommend innovative solutions • Drive tradeoff discussions and negotiate with internal teams, partners, and clients • Develop product vision, roadmaps, value definitions, milestones, and transition plans • Observe and interview brokers, call center representatives, partner product teams, and members • Coordinate dependencies, timelines, expectations, onboarding, and launches • Develop and measure KPIs for pitch rate, booking rate, completed visit rate, incremental visits, and partner onboarding time • Monitor the healthcare industry and Medicare Advantage distribution ecosystem, including trends and regulatory changes

🎯 Requirements

• 7 or more years of professional experience, including 5 years of product experience • Ability to audit complex technical architectures, identify system bottlenecks, and launch simplified, scalable products • Experience launching APIs or integrations used by external partners • Strong track record of delivering products and ensuring customer and partner success • 5 to 7 years of stakeholder management experience • Ability to articulate organizational value to executives using data, KPIs, or expected financial results • Prior performance improvement or program management experience • 2 or more years working directly with external partners or clients • 2 or more years conducting user research, field observations, or interviews • 5 or more years collecting, analyzing, and summarizing data from disparate sources • Knowledge of SQL and Python • Experience in ambiguous, fast-paced, or 0-to-1 product environments • Experience building platform, API, or SDK products consumed by external partners or developers • Experience with partner onboarding, versioning, and developer documentation • Experience delivering embedded or white-label experiences, SSO, SAML/OAuth, and member identity matching • Experience building scheduling, booking, or marketplace products • Familiarity with Medicare Advantage distribution channels • Experience in complex, highly regulated industries • Experience transitioning new capabilities to core platform teams using configuration-driven patterns • Bachelor's degree, specialized training, or relevant professional qualification required

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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