Senior Manager, Partner Relationship Manager

Job not on LinkedIn

🔥 16 hours ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $67.9k - $199.1k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Serve as the single point of contact for assigned Business Partners and Centers of Excellence regarding supplier strategy, performance, and governance • Act as the primary relationship manager and consultant for strategic supplier partnerships supporting Aetna operations • Build and maintain executive-level relationships with supplier leadership and internal stakeholders • Provide guidance on vendor capabilities, risks, contractual obligations, and performance expectations • Facilitate Business Partner and Supplier Owner forums • Lead supplier governance programs aligned with CVS Health and Aetna objectives • Conduct Quarterly Business Reviews and Executive Governance Meetings • Monitor supplier performance against SLAs, KPIs, quality standards, and member experience goals • Develop corrective action plans and oversee remediation efforts • Analyze operational trends and identify continuous improvement opportunities • Support supplier onboarding, implementation, and operational readiness • Partner with Procurement, Legal, Compliance, and Business Leadership on supplier transitions and expansions • Co-lead Requests for Proposal for assigned Centers of Excellence and business organizations • Consult on vendor selection, evaluation methodologies, due diligence, and contract obligations • Serve as the primary escalation point for supplier service issues, operational disruptions, quality concerns, and member experience risks • Coordinate cross-functional responses and ensure resolution of critical incidents • Communicate operational risks, impacts, and mitigation strategies to senior leadership • Ensure supplier adherence to CVS Health, Aetna, CMS, HIPAA, Medicare, and applicable regulatory requirements • Support Third-Party Risk Governance, Internal Risk Questionnaires, regulatory assessments, compliance reviews, and Medicare requirements • Coordinate supplier participation in Medicare audits, regulatory surveys, attestations, and FDR reviews and audits • Partner with Compliance, Audit, and Risk Management on findings and remediation • Monitor business continuity and operational resiliency compliance • Ensure vendors maintain security, privacy, and data protection standards • Manage PCI compliance, AOCs, information security assessments, and risk management documentation • Oversee PCI certification and AOC documentation for suppliers processing payment card information • Collaborate with Information Security on supplier risk findings and remediation plans • Communicate ESPR survey results and facilitate performance improvement discussions • Develop supplier action plans from business satisfaction feedback • Promote transparency, accountability, and continuous improvement across the supplier ecosystem

🎯 Requirements

• 7+ years of experience in vendor management, supplier governance, outsourcing operations, healthcare operations, procurement, or strategic sourcing • Relationships within healthcare payer operations • Strong understanding of CMS requirements • Strong understanding of HIPAA • Strong understanding of Third-Party Risk Governance (TPRG) • Strong understanding of First Tier, Downstream and Related Entity (FDR) oversight • Strong understanding of supplier audit and compliance frameworks • Experience leading governance programs for large-scale service providers supporting claims, customer service, provider services, care management, or pharmacy operations • Demonstrated success managing executive-level stakeholder and supplier relationships • Some domestic and international travel required

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program • Equity award program

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