Senior Manager, Resource Planning

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $75.4k - $182.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Lead Analysts and Senior Analysts to deliver phone and WIP performance results and partner with Mid-Range Planning • Set direction and priorities across near-term and longer-range planning horizons • Ensure seamless handoff from longer-range plans into near-term execution • Hold the team accountable for Service Level, Short Range Forecast Accuracy, Schedule Effectiveness and Cost Accountability (Occupancy) • Coach and develop the team on resource planning functions and career progression • Participate in or lead projects crucial to specialty growth • Assist in ROI calculations for new projects or tools supporting specialty operations • Lead service recovery steps when needed • Collaborate with departments to analyze data and lead data-driven decisions supporting Line of Business objectives • Lead an integrated blended planning model for phone activity and off-phone work-in-progress (WIP) • Forecast and staff WIP volumes alongside inbound and outbound call demand • Monitor backlog, aging and turnaround time, and establish prioritization rules for staff flexing between phone and off-phone work • Lead initiatives improving blended efficiency and building team capabilities

🎯 Requirements

• 7+ years of work experience • 5+ years of Resource Planning or equivalent Operational experience in a multi-site environment • 5+ years of experience utilizing Five9 or similar ACD system for contact center management and reporting • 5+ years of experience utilizing Nice/IEX workforce management software or similar applications and back office • Experience performing root cause investigation, problem solving, articulating conclusions and making recommendations • Experience/proficiency utilizing Microsoft Excel for data analysis • Communicate effectively and confidently utilizing excellent analytical, written, and verbal skills • Ability to learn quickly while understanding and solving new problems • Bachelor’s degree or equivalent experience • Candidates can live anywhere in the U.S.

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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