Cdr, HR LOA Services

Job not on LinkedIn

🔥 4 hours ago

🐻 Alaska, Florida, +2 more states – Remote

🐻 Alaska – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote ⚓ Rhode Island – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support a service delivery model focused on empathy, care, and the colleague experience • Respond to leave of absence calls while meeting service-level metrics including first call resolution, average speed of answer, abandon rate, average handle time, and average talk time • Document and escalate tier 2 calls using the call center case management system • Use the myLeave system for new leave requests, extensions, and leave-of-absence inquiries • Communicate with colleagues, leaders, and stakeholders regarding leave administration • Perform assigned leave-of-absence and call center duties • Develop Case Management skills for progression within the Leave department • Educate colleagues about self-service tools and promote technology adoption • Research questions using the knowledge base and other resources • Support continuous organizational, departmental, federal, and state-level changes affecting protected leaves

🎯 Requirements

• 1+ year of call center experience • Strong commitment to customer service • Ability to work independently and as part of a team • Excellent written, verbal, and listening skills • Ability to maintain strict confidentiality • Problem-solving and critical-thinking skills under pressure • Strong organizational and data-entry skills with attention to detail • Ability to plan and prioritize workloads with minimal supervision • Strategic and creative thinking toward continuous operational improvement • Ability to follow through on problems to satisfactory resolution • Ability to multitask while meeting deadlines • Proficiency with MS Office products • Regular and predictable attendance • Dedicated, quiet workspace suitable for calls and meetings • Reliable high-speed internet with sufficient bandwidth for customer calls, CRM systems, and call-center technologies • High school diploma or equivalent • Knowledge of FMLA, state leaves, disability, and HR preferred • Knowledge of IEX and Five9 preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility