
10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
🕒 September 18
🏈 Alabama, Arizona, +42 more states – Remote
💵 $54.1k - $142.6k / year
⏰ Full Time
🟢 Junior
🛋️ Counselor
👻 Ghost score 23%
Where this job comes from
Posted on CVS Health's careers page, not through a job board
First seen by Remote Rocketship September 18

10,000+ employees
Founded 1963
🏥 Healthcare
⚕️ Healthcare Insurance
🛒 Retail
Healthcare • Healthcare Insurance • Retail
CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.
• Deliver on-demand, single-session consultations • Conduct clinical assessments, action and safety planning, triage, and informational services • Provide immediate mental health support via phone, video, and chat • Leverage advanced technology platforms to connect members with appropriate solutions • Type and document information accurately in real time • Navigate intranet systems and other tools to support call handling • Use chat and instant messaging tools for team support • Review email communications regarding plan sponsor information, process changes, and department information • Multitask while engaging with members • Protect member confidentiality according to enterprise and EAP policies • Maintain accurate, complete, and timely documentation meeting regulatory and risk management requirements
• 1+ years of crisis intervention experience • Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state of residence; one or more of LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist required • Availability for 24x7x365 call center coverage; holiday coverage may be required • Separate distraction-free workspace with a closing door • Double monitors and headset • Hardwired reliable internet • Minimum home internet download speed of 400 Mbps and upload speed of 10–20 Mbps • Broadband or fiber connection; DSL, satellite, and cellular internet are not accepted • Four-port modem with the fourth port used for work internet • Master’s Degree in behavioral health counseling profession • Strong computer and literacy skills • Experience or familiarity with brief therapy models and Motivational Interviewing • Preferred: 1+ years of EAP, Behavioral Health, or Social Services experience • Preferred: Call center work experience • Preferred: Experience delivering services via chat, video, and phone • Preferred: Experience handling mental health, psychiatric care, family situations, and relationship concerns
• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility in addition to base pay
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