Executive Director – Business Operations, Strategy

Job not on LinkedIn

🔥 17 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $175.1k - $334.8k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as the senior executive point of contact and trusted advisor for Clinical Informatics strategy, governance, and operations across CVS healthcare delivery businesses • Build strategic relationships with physician executives, operational leaders, and business partners across Oak Street Health, Retail Health, Caremark, and other CVS healthcare delivery businesses • Translate enterprise business and clinical needs into technology strategy and prioritized roadmaps • Present portfolio status, risk, and outcomes to executive, quality, medical affairs, and finance leadership • Lead, mentor, and develop a multi-tiered organization of senior managers, managers, and safety analysts • Own team growth, recruiting, onboarding, performance management, training, culture, engagement, retention, and operational continuity • Drive operations across Clinical Informatics and Clinical Care Delivery products, including intake, technical build handoffs, training handoffs, and release cycles • Align business-unit clinical technology strategies with the Epic EHR ecosystem and enterprise technology • Develop Epic roadmaps, prioritization, Specialty Instance strategy, governance plans, and enterprise Clinical Informatics roadmaps • Own Epic strategic alignment, governance, optimization, AI functionality expansion, and enterprise governance forums • Manage financial portfolio responsibilities including budgeting, finance, contracting, procurement, cost accounting, and audit readiness • Manage vendor and contractor relationships and serve as business owner for Epic and technology-stack third-party contracts • Establish quality and safety frameworks and oversee remediation of external audit findings • Manage the Clinical Informatics portfolio for CVS AI Governance and advise leadership on responsible AI and emerging technology adoption • Guide unified intake and demand management for Epic requests and tools, including migration from Rally to Jira • Lead operational readiness and go-live activities for enterprise implementations and multi-site clinic deployments

🎯 Requirements

• 15+ years of healthcare experience, including strategic and operations and senior/executive leadership roles • Demonstrated experience leading multi-tiered organizations, including directors and senior managers, in a large, matrixed healthcare environment • Vast, hands-on knowledge of healthcare delivery • Experience supporting ACO, value-based care, or population health technology initiatives at an enterprise scale • Proven track record owning large, cross-functional, highly visible programs with multiple interdependencies and enterprise-level risk • Strong executive presence with a demonstrated track record presenting to and influencing C-suite, board, and physician executive stakeholders • Excellent problem-solving skills and experience serving as the ultimate escalation point for critical, high-pressure, enterprise-level issues • Familiarity with interoperability standards, population health tools, and healthcare regulatory requirements (HIPAA, MU/Promoting Interoperability, etc.) • Deep Epic strategy and governance experience • Experience with AI governance and the evaluation of AI tools in healthcare • Experience in Chief of Staff or executive-proxy capacity • Prior external speaking or industry representation

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being