Implementation Operations Owner

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as a vital member of the Signify Health team working with clients, Client Success, Client Operations, and cross-functional teams • Drive implementations for the Signify Health in-home visit program from contract discussions through the first in-home visit • Facilitate client conversations to determine program settings • Organize internal stakeholders to complete supporting work and measure implementation success • Clearly document client requirements • Drive client setup across data ingestion, member journey, credentialing, billing/claims, reporting, and screening setup • Have critical conversations with clients about timing, expectations for problem resolution, and implementation requests that cannot be met • Track and drive implementation tasks and deadline management with clients and internal cross-functional teams • Prioritize client issues through resource allocation and available products and programs • Build and maintain relationships with key stakeholders to align efforts and coordinate outcomes and client communication • Partner with senior account management leaders and enterprise client leadership to maintain visibility for client priorities • Oversee client meeting documentation, including data entry, meeting minutes, and action items • Forecast and communicate updates and escalations with internal stakeholders • Submit and track tickets for client requests related to program success • Communicate complex concepts to clients through data presentation, clear speaking, and writing

🎯 Requirements

• Bachelor’s degree in business, economics, operations management or related field; an equivalent combination of experience and training may be considered instead of a formal degree • 3+ years client facing experience • Ability to clearly articulate via verbal and written communication • 2+ years’ experience managing tight timelines, deliverable schedules and diverse internal stakeholders • Proven ability to lead projects to successful completion with minimal direct supervision • Ability to self-start and make independent decisions • 1+ years experience motivating across teams to achieve a goal • Demonstrated ability to build and mentor colleagues • Strong client communication skills, including delivering bad news while maintaining relationships • Ability to learn details quickly to coach others or solve complex problems • 1+ years experience tying operational solutions to client or process problems • Ability to travel 3-4 days up to 6 times a year • 2+ years’ experience being a primary facilitator and presenter to clients and matrixed teams several times a week • Proven track record of reviewing and organizing data in Excel • Experience using Google Suite (Gmail, Sheets, Slides) • PMP Certified (preferred) • Knowledge of Medicare, Medicaid, and Commercial plan structures • 1+ years experience with healthcare risk and quality standards (preferred) • Understanding SQL data structure and queries (preferred) • Use of AI agents to find answers in data (preferred) • Understanding of STARs, CAHPs, and HEDIS (preferred) • 1+ years demonstrated knowledge expert on client data use in Signify programs (preferred) • 1+ years documented knowledge expert on Member Journey materials in Signify programs (preferred)

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility