Lead Director, Interoperability Provider Recruitment and Onboarding

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🔥 37 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

🎯 Recruiter

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• building and leading the operating model for provider recruitment, onboarding, and readiness across Aetna’s interoperability portfolio • establishing and managing the tactical pipeline, worklists, content, operating materials, and execution tools needed to support provider onboarding at scale • leading and developing the team responsible for provider recruitment and onboarding execution, including regional 109-level roles • setting priorities, clarifying roles, and creating consistent operating rhythms across the team to ensure work is coordinated • driving provider movement through recruitment, onboarding, and readiness processes with strong operational discipline • partnering closely with provider-specific teams, Network, provider-facing teams, and internal stakeholders to align execution plans and remove barriers • creating visibility into work in flight, pipeline status, regional progress, handoffs, risks, and stalled work requiring intervention • guiding development of provider-facing content, work structures, and onboarding materials that support scalable execution • supporting onboarding and readiness efforts across both direct connect and non-EHR-specific site approaches • identifying workflow inefficiencies and process improvement opportunities that simplify work and improve provider and internal team experience • translating enterprise priorities into practical execution plans and team direction across provider onboarding and readiness work

🎯 Requirements

• 10+ years experience in healthcare • experience with leading provider onboarding, provider operations, implementation, recruitment, or other related complex provider-facing execution work • experience leading teams and managing execution across multiple workstreams, markets, or portfolios • strong operating discipline, pipeline management, and execution leadership capability • ability to build process, content, and team structures in an evolving and highly matrixed environment • strong partnership, collaboration, and relationship management skills across operational, technical, and provider-facing teams • strong communication, prioritization, and people leadership skills appropriate for a senior Lead Director role

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility