Manager, Sales Operations

Job not on LinkedIn

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $66.3k - $145.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage sales tools, project management, process automation development, system enhancements, and maintenance activities • Align sales enablement needs, including Opportunities, Accounts, and Contacts, with application capabilities • Map and facilitate process improvements • Lead projects across business and IT functional areas within time, budget, and scope constraints • Work with business stakeholders and subject matter experts to define application requirements and design considerations • Use Nintex, Power Automate, and similar process automation tools to reduce manual steps and improve efficiency • Analyze and manage data to ensure integrity within sales applications • Develop executive dashboards, reports, and other operational decision-support tools • Facilitate and record training sessions • Create communications and job aids for process and system change management • Support internal and external client needs through a consultative approach aligned with corporate goals and values • Respond to end-user requests and troubleshoot issues from the Sales Support case queue or directly • Provide coaching and guidance to enable end-user success • Lead user acceptance testing • Manage attendee lists for high-visibility annual events • Oversee contractors or other team members as related to projects, without managing direct reports

🎯 Requirements

• 5–7 years of relevant experience • Minimum of 4 years’ experience involving issue analysis, critical thinking, and innovative solutions • Minimum of 2 years’ experience managing moderate to complex business process projects • Drive to learn new tools, create better processes, and improve efficiency • Ability to deliver high-quality project work and solutions within scope, schedule, and cost constraints • Understanding of software development methodologies • Experience with project management processes and related tools • Exceptional time management and ability to prioritize multiple assignments and meet deadlines • Consulting, communication, and facilitation skills • Proficiency in change management • Familiarity with process mapping, process improvement, and root cause analysis • Ability to identify, assess, and resolve complex business problems, issues, and risks • Ability to facilitate issue resolution and risk mitigation • Effective interaction with all levels of management • Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, Visio, PowerPoint, and SharePoint • Proficiency with web meeting applications • Bachelor's degree required; equivalent work experience may substitute • Preferred: Pharmacy Benefit Management (PBM) experience • Preferred: Experience with SharePoint, Nintex, Power Automate, or similar business process and automation tools • Preferred: Salesforce.com or similar CRM experience • Preferred: Previous Sales, Account Management, or Sales Operations experience • Preferred: Formal Project Management training and/or certification • Preferred: Data analysis and data integrity experience

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Eligibility for CVS Health bonus, commission or short-term incentive program in addition to base pay

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