RPA Support Lead

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $102k - $203.9k / year

⏰ Full Time

🟠 Senior

🤖 Robotics

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide second-level production support and troubleshooting for UiPath and Automation Anywhere RPA bots and workflows • Monitor, triage, and resolve L2 production incidents across Automation Anywhere and UiPath environments • Perform root cause analysis on bot failures, process exceptions, and system errors, and implement corrective actions • Analyze reported problems, perform data analysis, and conduct tests to resolve technical issues • Manage incidents, service requests, and change requests through ITSM tools such as ServiceNow and Jira • Ensure SLAs and OKRs are met for production automation workflows • Escalate unresolved critical issues to L3/development teams with full documentation • Troubleshoot bot runner connectivity, orchestrator/control room issues, scheduling and triggering failures, queue processing issues, access and credential failures, dependencies, environments, data, and application responsiveness • Collaborate with RPA developers, business analysts, operations teams, and IT infrastructure teams • Participate in daily stand-ups, change advisory boards, and sprint reviews • Contribute to automation health dashboards and reporting metrics • Identify opportunities for process hardening, bot optimization, and application improvements • Maintain documentation of application configurations, troubleshooting steps, and resolution procedures • Communicate technical information and provide regular updates to technical and non-technical stakeholders • Analyze support trends, gather user feedback, and suggest enhancements to improve application performance, usability, and reliability

🎯 Requirements

• 3+ years of hands-on experience in RPA production support or operations roles • Proficiency in Automation Anywhere A360, including bot development, Control Room management, and error handling • Working knowledge of UiPath Studio, Orchestrator, and REFramework-based bot support • Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines • Experience with ITSM platforms for incident and change management; ServiceNow preferred • Familiarity with SQL, APIs, and REST/SOAP integration troubleshooting • Excellent analytical and problem-solving skills • Strong written and verbal communication skills for stakeholder engagement and documentation • Ability to work in shifts • Experience in leading engineers • Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification preferred • Competence with Agentic Process Automation tools, AI agents, or LLM-integrated automation frameworks preferred • Healthcare industry experience preferred • Bachelor's degree preferred

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility • Comprehensive benefits package for colleagues and families