Senior Assistant, Client and Colleague Support – Tier 2

Job not on LinkedIn

🔥 4 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Partner with the Supervisor and Team Leads to manage daily escalations from Health Plans, internal teams, and Call Center teams • Provide timely, accurate, and high-quality support, information, feedback, and resolutions for client and colleague inquiries • Investigate, complete, and respond to escalation emails • Update Health Plan follow-up comments and reimbursement claims • Perform offline work including address validation, returned mail processing, and special projects • Complete assigned work within 24–48-hour service-level targets • Support a culture of inclusion and respect • Perform work in alignment with CVS Health policies, values, and applicable state, federal, and regulatory requirements

🎯 Requirements

• 2+ years of customer service experience • 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint • Dedicated, distraction-free work-from-home space • Consistent, reliable, and stable internet connection • Strong interpersonal and relationship-building skills • Experience with email support • Excellent oral, written, and interpersonal communication skills • Good problem-solving and critical-thinking skills focused on issue resolution and client/colleague satisfaction • Ability to work in a structured, fast-paced call center environment • Ability to work well with others • Must communicate effectively with all levels and prepare effective written documents • Verifiable high school diploma, GED, or equivalent work experience • Internal colleagues must be in good standing to be considered

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility