Senior Employee Relations Consultant

Job not on LinkedIn

🔥 6 minutes ago

🐻 Alaska, Colorado, +1 more states – Remote

🐻 Alaska – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as the first point of contact for leaders and colleagues through a centralized phone system, up to 75% of the time • Perform real-time issue spotting and resolve issues and concerns effectively • Document pertinent call details and consultation provided during intake • Assign cases to the appropriate team, including case categorization and priority • Review and assess inquiries received through email, self-service portal, and Ethics Line reporting, typically 25% of the time • Leverage resources to achieve first-contact resolution and provide proactive colleague support • Assist with policy interpretation and application of CVS Health policies and Code of Conduct • Consult with leaders regarding colleague discipline and performance issues • Respond to colleague inquiries and escalate issues for further review when necessary • Partner with Legal to retain and provide records upon request • Respond to workforce-reduction inquiries and escalate concerns where appropriate • Provide cross-functional support to other business areas

🎯 Requirements

• 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience; leadership experience may substitute • Ability to demonstrate empathy and inspire trust with colleagues • Ability to interact with and influence colleagues at all organizational levels • Ability to make sound, constructive business decisions while mitigating risk and adverse exposure • Highly organized with effective prioritization and time-management skills • Excellent oral and written communication skills • Strong interpersonal skills, including conflict management, investigation, negotiation, and influencing • Ability to collaborate cross-functionally • Knowledge of current state and federal employment/labor laws and regulations • Solid real-time problem-solving and decision-making skills • HS diploma/GED required • Bachelor’s Degree preferred • Equivalent years of work experience may substitute for the education requirement • PHR/SPHR and/or CP/SCP (SHRM) certifications listed

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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