Senior Manager – Operations Strategy, Innovation – Mental Well Being

Job not on LinkedIn

🔥 15 hours ago

🏈 Alabama, District of Columbia, +28 more states – Remote

🏈 Alabama – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $67.9k - $199.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Identify opportunities to improve operational performance, member experience, scalability, and efficiency through technology, automation, and AI • Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities • Serve as a strategic partner to Mental Well-being Operations leadership through structured problem-solving, data-driven insights, and decision-oriented recommendations • Lead opportunity assessments, feasibility analysis, and solution evaluation • Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations • Partner with Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments • Lead technology-enabled initiatives from concept through implementation and scale • Translate business needs into requirements, workflows, operating models, and user experiences • Drive launch readiness, testing, adoption, change management, and value realization • Develop and manage execution plans, milestones, dependencies, risks, and success metrics • Communicate progress, risks, and outcomes to stakeholders and leadership • Define KPIs and performance frameworks covering adoption, operational impact, financial outcomes, and member experience • Analyze business, workforce, operational, and member data to identify trends and improvement actions • Establish reporting and governance processes to monitor performance and optimize results

🎯 Requirements

• 7+ years of experience in healthcare strategy, operations strategy, business transformation, innovation, management consulting, product management, analytics, technology, or a related field • Demonstrated success identifying business opportunities, developing strategic recommendations, and leading implementation efforts • Experience leading complex, cross-functional initiatives from strategy development through execution and value realization in highly matrixed environments • Strong strategic thinking and structured problem-solving skills • Experience developing business cases, ROI analyses, financial models, investment recommendations, and executive-level presentations • Ability to translate strategic objectives into execution plans, operating models, business requirements, roadmaps, and measurable outcomes • Strong analytical capabilities using quantitative and qualitative data • Experience leading technology-enabled transformation initiatives, including process improvement, automation, AI, digital solutions, workflow optimization, or operational change programs • Exceptional stakeholder management and influencing skills across Operations, Product, Technology, Clinical, Analytics, Finance, and Executive Leadership teams • Excellent executive communication and presentation skills • Strong program and portfolio management capabilities • Proven ability to navigate ambiguity, establish direction, gain stakeholder buy-in, and drive successful implementation • Strong ownership, accountability, attention to detail, and results orientation • Strong analytical and quantitative skills, including advanced Excel proficiency and experience with SQL, Tableau, Power BI, Looker, or similar tools • Bachelor's degree required • Preferred: knowledge of health plan operations and healthcare technology environments • Preferred: experience with behavioral health, Employee Assistance Programs (EAP), or related healthcare services • Preferred: experience implementing AI, automation, digital engagement, or self-service capabilities • Advanced degree or equivalent experience to be considered • Hiring preference given to those who live in EST or CST • Up to 10–15% travel

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being