Clinical Education Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cycle Pharmaceuticals

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

🏭 Manufacturing

💊 Pharmaceuticals

Healthcare • Manufacturing • Pharmaceuticals

Cycle Pharmaceuticals is a commercial pharmaceutical company focused on developing, acquiring, and delivering treatments for rare and metabolic diseases, with an emphasis on patient-centered support programs. The company markets FDA-approved therapies across multiple therapeutic areas (neurological, metabolic, immunological), operates patient support services such as the Cycle Vita hub and a Free Goods Programme, and engages in licensing, product launches, and outreach to caregivers and healthcare providers in the US and internationally.

📋 Description

• Provide 1:1 support for patients on metabolic therapies • Deliver patient motivational interviewing programs and share insights with senior and executive leadership teams • Partner with departmental leadership and the wider Clinical Education team to create and lead dietary/nutritional programs accompanying drug regimens • Maintain an effective call schedule for patients and HCPs while meeting performance goals • Guide patients through reimbursement and financial support options • Collaborate with Cycle Vita Access Specialists to guide providers through insurance authorization • Support therapy transitions to Cycle products, including new starts and switches • Provide product-specific training and education, including dose administration, in patients’ homes and clinics or remotely via phone, video, or app • Act as a Patient Concierge, building relationships with patients/caregivers and promoting treatment adherence and check-ins • Partner with Rare Disease Account Managers to manage provider relationships and explain Clinical Education and Cycle Vita services • Respond to patient and office inquiries with a compassionate, customer-first approach • Represent Cycle Vita at patient support events and relevant industry conferences • Travel approximately 25% based on patient, project, team meeting, or business needs

🎯 Requirements

• Bachelor’s degree in health sciences and/or Dietetics and Registered Dietitian • Strong proven experience working in a rare disease within a clinical setting • Deep understanding of patient access, hub services, specialty products in rare disease space, reimbursement, adherence programs and patient assistance programs • Experienced/trained in Compliance risks associated with Manufacturer-based nutrition programs • Strong case management background • Skills to liaise with all areas of patient support services • Capacity to assist patient/caregiver with prescribed therapy and provide clinical training • Ability to effectively plan, prioritize, and execute on business deliverables • Ability to work with cross-functional partners across multiple projects • Strong emotional resilience and a positive attitude • Exceptional listening skills • Strong verbal and written communication skills • Must be based a reasonable distance to a major metropolitan area in the United States

🏖️ Benefits

• Company profit related bonus • Competitive salary based on experience • A collaborative high performing work environment • Performance based bonus • Opportunity to join a fast growing and ambitious business • 100% employer paid membership for Private Health Insurance • Life Insurance • 401k plan • Agile work policy allowing employees flexibility to set their schedule and plan their day

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