Field Support Specialist

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Oversee installations of Daikin HVAC products to ensure proper setup and successful operation • Perform and review Manual J and D reports to confirm HVAC system design suitability • Provide technical support via phone, XOi, and email to field personnel and contractors • Resolve field issues involving system design, installation challenges, or product performance • Deliver on-site technical assistance • Complete detailed field service reports documenting relevant data and resolutions • Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration • Lead training sessions on installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers • Collect and evaluate system performance data using Daikin diagnostic tools and provide solution-based customer feedback • Instruct customers on system operation, care, and control scheduling • Perform direct installation, service, or support of Daikin systems as required

🎯 Requirements

• Minimum 5 years of hands-on installation and technical service experience within the HVAC industry • Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout • Ability to work independently and collaboratively with diverse stakeholders • Ability to clearly articulate technical concepts, problems, and solutions • Technical expertise explaining HVAC product functionality to end users and technicians • Planning, organizational, analytical, and decision-making abilities • Proficiency in Microsoft Excel and PowerPoint • Strong documentation and problem-solving skills • Valid driver’s license required • Ability to perform essential responsibilities with or without reasonable accommodation • Ability to work in varied environments including attics, rooftops, and crawlspaces • Must be legally authorized for employment in the United States • Must not require employer-sponsored work authorization now or in the future • Substantial travel availability, up to 75% • Associate’s degree highly preferred, not required • EPA/RSES, NATE, Title 24 expertise, or California contractor license preferred, not required