Billing Support Specialist

🕒 August 31

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📊 Billing Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Databento

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📣 Marketing

📦 Logistics

💰 $24.3M Series A on 2021-11

Consulting • Marketing • Logistics

Databento is a company that provides comprehensive market data solutions through APIs for both real-time and historical data. Founded in 2018, it delivers normalized data from a wide array of asset classes including futures, options, and equities, sourced directly from colocation sites to ensure low latency and high reliability. Databento offers a simplified and efficient way to access market data, with customizable pricing models and extensive support for developers. Their services include live data streaming, historical data retrieval, and detailed insights into corporate actions. The platform caters to over 3,000 leading firms and startups, utilizing advanced technology to offer solutions such as full exchange order book replay and seamless integration with programming languages like Python and C++.

📋 Description

• Serve as the primary point of contact for billing-related customer inquiries, including invoices, payments, accidental charges, and disputes • Walk customers through billing questions, explain charges, and resolve issues using internal usage dashboards to identify discrepancies • Identify recurring billing questions and improve invoicing templates, FAQs, and customer-facing billing documentation • Set up and maintain enterprise account billing using internal tools; create subscriptions, generate and send invoices, and maintain billing details in Stripe • Ensure enterprise clients are billed correctly and completely; resolve discrepancies before they become disputes • Own dunning communications, including payment reminders and overdue notices • Complete supplier/vendor onboarding forms required by enterprise customers • Manage billing disputes from intake through resolution, involving Sales or Finance as needed • Support renewals and mid-term upgrades, coordinating with Sales on pricing and terms • Handle Databento's vendor invoices for data and exchange fees

🎯 Requirements

• Genuine customer service orientation; patient, personable, and comfortable getting on the phone to walk someone through a problem • Experience resolving billing disputes, collections, or accounts receivable/payable issues • Comfort working with complex, recurring billing cycles; usage-based or subscription billing a plus • Prior experience in industries with intricate billing, healthcare billing/insurance coordination, financial services, or similar is a strong plus • Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding • Experience with billing or invoicing software such as Stripe, NetSuite, or QuickBooks is a plus • Bachelor's degree • Experience working at a technology, B2B SaaS, or startup company in a similar role is a plus

🏖️ Benefits

• Health insurance • Dental insurance • Disability insurance • Life insurance • 401(k) matching for full-time employees • 100% remote work • Teammates living around the globe • Paid in local currency