Senior Technical Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Dataiku

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $400M Series E on 2021-08

Consulting • Logistics • Healthcare

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Organizations that use Dataiku elevate their people (whether technical and working in code or on the business side and low- or no-code) to extraordinary, arming them with the ability to make better day-to-day decisions with data. More than 450 companies worldwide use Dataiku to systemize their use of data and AI, driving diverse use cases from fraud detection to customer churn prevention, predictive maintenance to supply chain optimization, and everything in between.

📋 Description

• Work with the Customer Success team and customers to identify near- and longer-term priorities and define engagement plans • Manage milestones with the Customer Success Manager and customer; contribute to deliverables, provide status updates, and proactively identify and mitigate issues and risks • Centralize technical information about clients and contribute to account strategy with account-team members • Contribute to Field Engineering team growth and scalability through documentation, process optimization, and peer upskilling • Serve as a primary technical advisor to customer resources on Dataiku platform architecture, deployments, expansions, upgrades, usage best practices, security, data management, compute resources, ML-Ops, and monitoring • Help clients troubleshoot product implementation within their systems • Record and communicate feature requests to Product and R&D • Advise client technology leaders on companion technologies and strategies around Dataiku • Support innovative Dataiku approaches including edge computing, deep learning, and advanced MLOps

🎯 Requirements

• 7+ years of experience in a customer-facing technical role • Comfort and confidence in client-facing interactions • Ability to work both pre- and post-sale • Strong Linux system administration experience, including networking • Experience with authentication and authorization systems such as LDAP, Kerberos, AD, and IAM • Hands-on experience with cloud-based services such as AWS, Azure, and GCP • Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting, and tuning • Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting, and tuning • Experience with Python • Some knowledge of Java, nice to have • Some knowledge of ML Ops

🏖️ Benefits

• Stock options • Medical, dental, and vision plans • Flexible spending accounts • Pre-tax commuter benefits • 401k company match • Paid vacations and sick leave • Paid parental leave • Employer-paid disability coverage • Additional health and wellbeing perks and benefits • Eligible roles may receive commission or other variable compensation through Dataiku's incentive compensation program