AWS Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $132k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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👻 Ghost score 2%

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Innovative Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Innovative Solutions is a full-service IT solutions provider that specializes in helping businesses leverage the power of the cloud to drive growth. As an AWS Premier Tier Services Partner, Innovative Solutions offers a range of services including AWS cloud migrations, Managed Services, Generative AI, Application Modernization, and Cloud Operations. The company is committed to transforming IT systems to support business growth strategies, with a focus on providing tailored solutions that improve client acquisition and retention while driving profitability. With over 120 AWS certifications and a team of 100% cloud certified professionals, Innovative Solutions emphasizes customized, client-focused services to achieve a high client retention rate.

📋 Description

• Manage customer relationships associated with Managed Service Agreements and AWS Cloud projects • Assign, oversee, and direct technical team members toward established milestones • Organize, execute, and deliver cloud-based projects, including Managed Cloud Services, Cloud Migrations, Application Modernization and Development, and Well Architected Reviews • Collaborate with internal stakeholders to define scope and customer goals, manage risks, and ensure service quality • Hold regular internal review meetings for assigned accounts to assess progress and address challenges • Manage multiple projects, including schedules, budgets, and deliverables • Act as an escalation point for junior team members facing client and system roadblocks • Participate in estimating and solution engineering for new engagements • Schedule technical consultations to optimize customers’ cloud environments • Present, review, and gather feedback on final deliverables with customers • Identify account improvement opportunities and pursue cross-sell and up-sell opportunities with sales • Proactively communicate with stakeholders to exceed customer expectations and maximize return on investment

🎯 Requirements

• Bachelor’s Degree • 5+ years of relevant experience managing projects in the tech industry • Ability to build a strong foundation of knowledge around AWS Cloud Services and the cloud ecosystem • Well-established knowledge of project management methodology • Demonstrated success in prior project management and/or account management roles • Ability to deliver high quality services and unmatched customer experiences • Proven ability to build, engage, and manage relationships with internal and external customers • Must be able to achieve AWS Cloud Practitioner upon hire • Hands-on experience managing AWS customer environments highly preferred • AWS certifications such as Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator preferred • Experience in an MSP environment or customer-facing technical account management role preferred • Familiarity with ITIL frameworks or service management methodologies preferred • Experience with cloud migration projects or hybrid cloud environments preferred • Previous experience in professional services or consulting preferred

🏖️ Benefits

• Salary range of $120,000–$132,000 per year • Remote work arrangement • Travel to Rochester, NY headquarters twice quarterly