Scheduler – Shift Coordinator

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🔥 0 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Create, manage and maintain accurate client and Care Professional schedules • Match Care Professionals with clients based on availability, skills, client requirements and continuity of care • Make approximately 60–80 inbound and outbound calls per day • Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes • Contact available Care Professionals and secure replacement cover • Maintain contingency plans to support 100% coverage of scheduled service hours • Monitor, document and update scheduling activity within the company’s software system • Resolve scheduling concerns raised by clients, families and Care Professionals • Maintain accurate client, employee and service records • Communicate important operational updates and concerns to management • Build professional relationships with clients, families and Care Professionals • Understand client needs and identify appropriate opportunities to retain or increase service hours • Protect confidential client and employee information • Provide clear handovers and ensure outstanding matters are followed through to completion • Support evening and weekend scheduling requirements when necessary

🎯 Requirements

• Minimum one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service or a similar role • Excellent spoken and written English • Confident, natural and professional telephone manner • Comfortable working in a high-volume calling environment (circa 60-100 calls per shift) • Strong organisational, prioritisation and problem-solving skills • Ability to make sound decisions quickly and remain composed under pressure • Excellent attention to detail and record-keeping ability • Strong working knowledge of Microsoft Word, Excel and general office systems • Ability to communicate professionally with clients, families, Care Professionals and senior management • Willingness to work hours aligned with US business requirements • Reliable broadband connection and a professional home-working environment if the position is confirmed as remote • Home-care, healthcare or medical scheduling experience highly advantageous • Workforce-management or shift-planning experience highly advantageous • Experience supporting US customers or businesses highly advantageous • BPO, contact-centre or high-volume customer-service experience highly advantageous • Experience using scheduling, CRM or workforce-management software highly advantageous

🏖️ Benefits

• Opportunity to support an established US home-care operation • Responsible and varied position with a direct impact on clients and Care Professionals • International working environment • Supportive relationship with the Owner and Operations Management Team • Long-term opportunity for a dependable and high-performing professional