Director, Business Operations

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $165k - $185k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Daybreak Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $10M Series A on 2022-03

Consulting • Marketing • Healthcare

Daybreak Health is a mental health service provider that partners with schools to offer personalized therapy solutions for children and families. Their programs are fully covered by health insurance, including Medicaid and Commercial plans, ensuring access to mental health support for K-12 students. By implementing evidence-based teletherapy and in-person therapy, Daybreak Health aims to improve academic outcomes and overall well-being for students, fostering an environment where mental health challenges can be addressed effectively.

📋 Description

• Own workforce management for the clinician capacity, retention, utilization, and credentialing throughput of the company's largest revenue channel • Build and run systems to ensure sufficient clinicians, session volume, and cost efficiency • Own gross margin and unit economics, translating workforce performance into cost and margin impact • Analyze operational and financial data to identify performance changes, root causes, and actions • Turn data and forecasts into recommendations and priorities for Clinical, Recruiting and Credentialing, Operations, Finance, Product, and Go-to-Market • Partner with cross-functional leaders who own execution • Manage clinical review workflows, throughput, SLAs, and dependencies in partnership with Clinical leadership • Continuously optimize access, utilization, retention, cost efficiency, margin, and scalability • Present directly to executives and manage stakeholders who do not report to you • Scale the workforce supporting the channel, with success targeted at roughly 4x growth over the first 12 months • Monitor KPIs including clinicians hired and onboarded, slots available, sessions attended, and PHQ-9 and GAD-7 improvement • Surface capacity gaps, performance risks, root causes, recovery plans, and financial impact • Simplify or automate manual workflows

🎯 Requirements

• Workforce or capacity planning experience, including forecasting supply and demand, managing a distributed or contract workforce, or scaling a service delivery team • Ownership of complex operational programs with direct accountability for measurable outcomes such as revenue, gross margin, retention, utilization, or cost • Strong analytical fluency, including independently investigating performance, identifying trends and root causes, and turning data into action • Business and financial acumen, including understanding operational impact on revenue, unit economics, and gross margin • Ability to influence without authority • Self-directed prioritization across multiple workflows • Track record of turning messy, one-off work into documented, repeatable systems • Real use of AI for analysis, automation, process improvement, and reducing manual work • Willingness to work hands-on with dashboards, individual cases, conflicting data, lightweight fixes, and process testing • Strong executive communication • Nice to have: SQL, Google Apps Script, Looker or similar BI tools, workflow automation, or building lightweight internal tools • Nice to have: Telehealth, behavioral health, K-12, health plan partnerships, or another operationally complex healthcare environment

🏖️ Benefits

• Bonus compensation up to $15,000 per year • Equity package • Medical, dental, and vision coverage, with Daybreak covering a significant share of premiums for employees and dependents • 401(k) • Flexible and unlimited time off • Company holidays • Quarterly mental health days • Fully remote work from anywhere in the US