Director, Business Operations

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $173.8k - $218.7k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Octave

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🧘 Wellness

⚕️ Healthcare Insurance

💰 $20M Series B on 2021-05

Healthcare • Wellness • Healthcare Insurance

Octave is a mental health care provider offering affordable and accessible therapy services tailored for individual, couples, and family needs. Their services include finding and matching clients with carefully vetted therapists who are experts in various specialty areas and languages. Octave emphasizes clinical excellence with a strong focus on evidence-based and outcome-driven therapy solutions, leading to faster and more effective improvements in mental health. With both in-person and virtual therapy options available, they make mental health care convenient and embrace a diverse network of therapists, including a significant percentage who identify as Black, Indigenous, or People of Color. Octave partners with Evernorth Behavioral Care to deliver high-quality care to Cigna Healthcare and Evernorth members, enhancing access and satisfaction for their clients.

📋 Description

• Serve as strategic and operational partner to the VP of Operations • Lead a multidisciplinary team across business operations, program management, analytics, and operational efficiency • Translate company strategy into priorities, decision-quality insights, and scalable operating plans • Develop, coordinate, and implement systems, policies, procedures, and productivity standards • Provide leadership and guidance to the team and foster a collaborative work environment • Oversee planning, execution, and completion of team projects and initiatives • Establish and monitor operational processes and workflows to improve efficiency and productivity • Implement best practices, monitor KPIs, and develop strategies for operational excellence • Set the analytical agenda for access, supply, and network optimization • Lead analysis of retention, segmentation, utilization, and other critical metrics • Develop business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions • Lead cross-functional launches and transformations involving payers, geographies, channels, service lines, integrations, and internal capabilities • Establish governance, ownership, milestones, dependencies, escalation paths, and decision-ready recommendations • Build reusable launch playbooks • Build workforce-planning capabilities, including forecasting, staffing models, scheduling optimization, and resource allocation • Lead workflow redesign, process standardization, automation, and tooling improvements • Establish service levels and performance rhythms and measure productivity, capacity, quality, and financial impact • Lead and develop a high-performing team across operations, analytics, program management, and operational excellence • Translate company strategy into operational priorities and own annual and quarterly Operations planning cadences • Partner with the VP of Operations and senior leaders to incubate capabilities and drive high-impact work • Improve team use of data, tools, and AI to deliver results

🎯 Requirements

• 6+ years of experience in business operations, strategy and operations, program leadership, operational excellence, or a comparable field • At least 3 years in management consulting or investment banking • Track record of structuring ambiguous problems, developing analytically rigorous recommendations, and translating them into operating plans and measurable results • Experience leading multiple complex, cross-functional initiatives and creating accountability across teams not directly managed • Strong quantitative and financial acumen • Advanced Excel or Google Sheets modeling • Experience with forecasting, business cases, unit economics, performance metrics, and executive-level analysis • Exceptional organization and follow-through • Strong written and verbal communication skills, including decision memos and executive presentations • People-leadership experience and ability to coach and develop high-performing teams • High agency and autonomy • Strong systems thinking, including operating cadences, playbooks, SLAs, dashboards, and clear handoffs • Comfort operating in a dynamic environment where priorities evolve • Practical experience using AI tools for analysis, workflow design, decision support, or team productivity • Must be eligible to work in the United States without sponsorship now or in the future • Preferred: experience at a top-tier strategy consulting firm followed by 3–5 years in an operating, strategy, or business operations role • Preferred: MBA, another relevant advanced degree, or equivalent experience • Preferred: experience in healthcare, technology-enabled services, marketplaces, or environments managing supply, demand, access, and service quality • Preferred: experience building or leading business operations, program management, workforce management, operations analytics, continuous improvement, or automation capabilities • Preferred: familiarity with SQL, business-intelligence tools, workforce-planning systems, or other analytical and operational technologies

🏖️ Benefits

• Equity awards via Octave’s stock options program • $300 equipment reimbursement for home office setup for new full-time employees • Monthly internet and cell phone reimbursement of up to $75 for full-time employees • One HDHP and two PPO medical plan options • Dental and vision coverage • Company-sponsored One Medical membership • 401(k) with traditional and Roth options • Generous paid time off policy • Up to 15 paid company holidays • Accrued sick time • Company-paid Life, AD&D, and Disability insurance • Optional Pet, Legal, Critical Illness, Hospital Indemnity, and Accident plans • Paid parental bonding leave after 6 months, increasing with tenure • Professional development reimbursement for role-related growth opportunities