Customer Success Manager

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DBeaver

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

⚡ Productivity

Software • Enterprise • Productivity

DBeaver is a professional data management software trusted by experts for its capability to handle various SQL, NoSQL, and cloud data sources. It provides tools for database administration, data visualization, SQL scripting, and data migration, making it suitable for both technical and business users. DBeaver offers several products, including versions for individual users and teams, aimed at simplifying complex database operations and enhancing collaboration through advanced features like a SQL Editor and security mechanisms.

📋 Description

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion • Develop strong relationships with key decision-makers and become a business partner within customer organizations • Understand evolving customer needs and align DBeaver solutions to meet their goals • Drive Customer Success metrics including renewal retention rate, expansion dollars, and reducing churn • Facilitate customer onboarding and engage customers post-onboarding through regular check-ins and Quarterly Business Reviews (QBRs) • Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues • Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and the overall customer experience

🎯 Requirements

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback • Strong background in building and nurturing customer relationships • Familiarity with sales processes, including negotiating, closing, and managing deals • Proactive approach to identifying customer needs and providing tailored solutions • Excellent communication, interpersonal, and presentation skills • Experience with CRM systems • Bonus: Experience working with database management systems (DBMS), database-related products, or developer-focused products • Bonus: Background in open-source technology sales or engagement • Experience with Hubspot is a plus

🏖️ Benefits

• Diverse and inclusive workplace • Collaborative and supportive team environment