Customer Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $43.9k - $51.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DealerOn

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Private equity on 2020-02

Automotive • Marketing • SaaS

DealerOn is a digital marketing and software provider for automotive dealerships across North America. It offers the Cosmos website platform and a suite of services including responsive websites, automotive SEO, precision-targeted digital advertising, digital retailing, personalization, automation, lead generation, listings management, reporting & analytics (GA4-powered), compliance (consent and accessibility) and AI solutions (DealerOn Sidekick, OnPrompt). DealerOn serves independent dealers and multi-rooftop dealer groups, emphasizes lead generation and conversion optimization, and states it helps over 7,000 car dealers sell more cars more profitably.

📋 Description

• Answer inbound customer calls while meeting service level and performance goals • Manage incoming support tickets and resolve customer inquiries efficiently • Validate support tickets and provide timely updates and callbacks • Triage tickets requiring additional departmental support • Research and resolve inquiries with emphasis on first-call and one-contact resolutions • Use the internal knowledge base to provide accurate support and information • Meet or exceed departmental goals for quality, production, and schedule adherence • Invest in ongoing personal skills development and expand technical and industry expertise • Manage and accurately document complex inquiries via email, chat, and phone in Salesforce • De-escalate customer concerns and articulate complex information • Meet or exceed daily individual case quotas • Resolve customers' technical issues professionally, empathetically, and effectively according to team processes

🎯 Requirements

• 2+ years of customer service experience in a call center environment or 2+ years of technical support delivery experience • 1+ years of Automotive industry experience • Strong phone etiquette • Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud • Effective communication and verbal skills • Flexibility & Adaptability • Team oriented and the ability to work collaboratively • Proactive in taking initiative • Ability to multi-task in a fast paced and dynamic environment • Highly adaptable to process and system changes • Knowledge of HTML, CSS, JAVASCRIPT and use of technology • Position is open to US residents only • Successful candidate must pass a background check as a condition of joining the team

🏖️ Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account