Data Specialist I

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $43.9k - $58k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DealerOn

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Private equity on 2020-02

Automotive • Marketing • SaaS

DealerOn is a digital marketing and software provider for automotive dealerships across North America. It offers the Cosmos website platform and a suite of services including responsive websites, automotive SEO, precision-targeted digital advertising, digital retailing, personalization, automation, lead generation, listings management, reporting & analytics (GA4-powered), compliance (consent and accessibility) and AI solutions (DealerOn Sidekick, OnPrompt). DealerOn serves independent dealers and multi-rooftop dealer groups, emphasizes lead generation and conversion optimization, and states it helps over 7,000 car dealers sell more cars more profitably.

📋 Description

• Onboard, maintain, and ensure the accuracy of all client inventory • Complete assigned Salesforce cases • Handle inbound client calls • Support internal teams on inventory data through escalation channels • Provide technical support to clients and Tier 1 teams • Execute and manage casework while ensuring data integrity and adherence to procedures • Analyze data using core systems, applications, and DQL (DealerOn Query Language) • Configure and troubleshoot inventory data syndication via FTP and APIs, including Homenet and vAuto • Implement complex Lot Source configurations and data-flow logic • Investigate and correct pricing discrepancies and missing vehicle or photo records • Generate and manage data exports and imports between the platform and third-party/OEM sources • Provide technical troubleshooting guidance to internal and external stakeholders • Monitor departmental Slack channels and respond to escalated support requests • Deliver phone support to clients, internal teams, and third-party entities • Troubleshoot and resolve customer data inquiries • Mentor newly onboarded personnel • Contribute to internal systems overhaul and optimization initiatives • Author technical Knowledgebase articles and other technical documentation

🎯 Requirements

• Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification • Strong customer service phone proficiencies incorporating technical knowledge, professionalism, empathy, and communication skills • Experience in a technical contact center environment • 4+ years of technical support delivery experience • 2+ years of DealerOn experience or hands-on experience with DealerOn’s products • Ability to troubleshoot issues to their root cause and provide accurate, timely resolutions • Ability to think critically and improve DealerOn’s products and processes • Ability to adapt to changing department priorities and unexpected demands • Ability to work effectively independently and as part of a team • Previous knowledge and experience working with a database (SQL) • Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud • Experience with at least one content management system (CMS), such as WordPress, Drupal, or Joomla • Working knowledge of Agile methodology and ticket management systems such as JIRA • Robust data management proficiencies • B2B communication abilities • Working knowledge of HTML/CSS • Strong knowledge of Internet operations, computer systems, and Microsoft Office products • Successful completion of a background check • Must be a US resident

🏖️ Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account