Customer Success Manager

Job not on LinkedIn

🔥 18 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Dealer Spike LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

💰 Venture Round on 2011-01

Marketing • Digital Marketing • eCommerce

Dealer Spike LLC is a company that specializes in providing digital marketing and web solutions for various dealership industries. Their services include custom website platforms, digital marketing strategies, inventory syndication, and lead management tools aimed at increasing online leads and in-store sales. Dealer Spike caters to a wide range of industries such as powersports, marine, agriculture, truck, and heavy equipment, offering tailored digital solutions that include search engine optimization, social media marketing, and reputation management. With a focus on innovative tools and real-world dealership experience, Dealer Spike helps dealers worldwide enhance their digital presence and grow their businesses.

📋 Description

• Serve as the primary point of contact between Net Driven and customers. • Deliver high-level customer service via phone, email, and web meetings. • Uncover customer goals and proactively recommend marketing solutions. • Help independent auto service and tire businesses thrive in a competitive market. • Become an expert on all Net Driven products within the first 90 days. • Lead quarterly business reviews with a portfolio of customers. • Build strong customer relationships through remote web meetings and professional virtual communication. • Respond quickly and persistently to customer issues and resolve concerns effectively. • Identify customer needs and communicate the value of relevant products and services. • Refer qualified sales opportunities to the Sales Team. • Retain the book of business by identifying at-risk customers and taking proactive actions to save them. • Support positive customer satisfaction scores, including CSAT/NPS. • Maintain and uphold internal processes and procedures. • Seek to improve tasks and meet company goals. • Use Salesforce, Jiminny, Power BI, and Vonage to manage relationships, track performance, support communication, and uncover improvement opportunities.

🎯 Requirements

• An Associates Degree in Business Administration or related field, required. • Professional experience specifically in a consultative, account management, and/or customer retention role, preferred. • Experience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus. • Demonstrate public speaking and presentation ability. • Excellent verbal and written communication skills, required. • Superior relationship-building skills. • Detail oriented, punctual and professional. • Self-starter who works well independently, on a team, and under deadline pressure. • A workspace that allows you to hold business meetings without interruptions. • Proficient in Microsoft Office products, required. • Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

🏖️ Benefits

• Competitive base salary • Performance-based incentives tied to customer retention and qualified referrals • Work-from-home position • No expected travel

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