Customer Success Manager

🔥 16 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 29 days.
• No salary listed.

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Serve as the primary point of contact between Net Driven and customers. • Deliver high-level customer service via phone, email, and web meetings. • Uncover customer goals and proactively recommend marketing solutions. • Help independent auto service and tire businesses sell, service, and retain more customers. • Become an expert on all Net Driven products within the first 90 days. • Lead quarterly business reviews with a portfolio of customers. • Build strong customer relationships through remote web meetings and professional virtual communication. • Respond quickly to customer issues and resolve concerns effectively. • Identify customer needs, communicate product and service value, and refer qualified sales opportunities to the Sales Team. • Retain the book of business by identifying at-risk customers and taking proactive actions to save them. • Support positive customer satisfaction scores, including CSAT/NPS. • Maintain internal processes and procedures. • Seek to improve tasks and meet company goals. • Use Salesforce, Jiminny, Power BI, and Vonage to manage customer relationships, track performance, support communication, and uncover improvement opportunities.

🎯 Requirements

• An Associates Degree in Business Administration or related field, required. • Professional experience specifically in a consultative, account management, and/or customer retention role, preferred. • Experience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus. • Demonstrate public speaking and presentation ability. • Excellent verbal and written communication skills, required. • Superior relationship-building skills. • Detail oriented, punctual and professional. • Self-starter who works well independently, on a team, and under deadline pressure. • A workspace that allows you to hold business meetings without interruptions. • Proficient in Microsoft Office products, required. • Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

🏖️ Benefits

• Competitive base salary plus performance-based incentives tied to customer retention and qualified referrals • No expected travel • Work-from-home position

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