Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Network to Code

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

💼 Consulting

Enterprise • SaaS • Consulting

Network to Code is a company that builds and supports Nautobot, an open-source Network Source of Truth (NSoT) and network automation platform. They offer Nautobot Cloud (a SaaS/cloud-hosted offering), enterprise self-managed editions, and professional/managed services including consulting, implementation, support, training, and certifications. The company emphasizes data-driven network automation, NetDevOps transformation, workflow automation, and community-driven open source development; they also provide pre-built Nautobot apps and AI-assisted tools to accelerate network automation outcomes.

📋 Description

• Own a portfolio of customers • Run onboarding, success plans, adoption milestones and quarterly business reviews • Coordinate across Delivery, Support, Product and Sales during consulting engagements and software rollouts • Manage renewal readiness from 120 days out, flag risk using the customer health framework and close on-time renewals with the account owner • Drive adoption of apps, integrations, use cases and user growth • Connect customers and partners to training, certifications, the community and office hours • Identify expansion signals and hand qualified opportunities to Client Executive or PS Sales Executive • Gather customer feedback for Product and Marketing, including references and case studies • Lead customer- and partner-facing activity with curiosity and executive acumen

🎯 Requirements

• 4–8 years in customer success, technical account management or engagement management for enterprise software and/or professional services • A record of hitting gross and net retention targets and on-time renewal rates • Working knowledge of network operations and automation • Nautobot, NetBox, Ansible, Python or source-of-truth experience is a plus • Ability to coordinate cross-functional teams and keep executives and technical stakeholders aligned • Excellent written communication and QBR presentation skills • Ability to work remotely in the US • Up to 25% travel

🏖️ Benefits

• Discretionary bonuses • Option grants • Comprehensive benefits package • Remote-first work environment • Virtual events • Team-building sessions • Up to 25% travel

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume