Customer Success Supervisor

Job not on LinkedIn

🔥 22 minutes ago

🦌 Connecticut, New Jersey, +2 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $68.5k - $107.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Provide operational leadership and oversight in support of a large, complex health system customer • Serve as a key connection between the customer, onsite Customer Success resource, Account Management, and cross-functional Cardinal Health teams • Provide direct leadership and coaching to the onsite resource • Oversee key operational activities, performance management, and reporting • Serve as an escalation point for complex customer needs • Establish, maintain, and enhance customer business through contract administration, customer orders, and problem resolution • Cultivate and maintain customer relationships • Provide service and recommendations regarding billing inquiries, service requests, process improvements, and other opportunities • Identify upselling opportunities • Oversee day-to-day customer operational activities and execution • Coordinate internal resources to resolve complex operational issues • Support transactions, deliveries, new account setup, credit and billing issues, and other operational needs • Monitor customer performance, identify risks, and proactively address improvement opportunities • Support customer performance reporting, dashboards, financial insights, benchmarking, and business review materials • Track operational and strategic issues, ownership, and follow-through • Support monthly operational reviews covering service levels, fill rates, shortages, allocations, active issues, and continuous-improvement opportunities • Build relationships with customer stakeholders and internal Cardinal Health partners • Support customer initiatives across acute, outpatient, ambulatory, specialty, and other pharmacy settings • Identify opportunities to improve customer experience, operational efficiency, and partnership • Take on additional leadership responsibility as customer and organizational needs evolve

🎯 Requirements

• Willingness to travel once per quarter to New York City • Prior experience in a direct customer facing role within the healthcare industry • Prior experience executing in-person or live video presentations to external customers and articulating metrics • Strong data analytics and Excel/reporting capabilities • Prior people management experience preferred • Prior experience with pharmacy operations, pharmaceutical distribution preferred • Experience supporting complex healthcare systems • Retail, outpatient, or ambulatory pharmacy experience preferred • Experience with specialty pharmacy and/or 340B environments preferred

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Dedicated training programs • Employee development and well-being support • Collaborative atmosphere

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