Senior Manager, Customer Success

Job not on LinkedIn

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $108.5k - $162.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

Where this job comes from

Posted on CareMore Health's careers page, not through a job board

First seen by Remote Rocketship 21 minutes ago

Logo of CareMore Health

CareMore Health

1001 - 5000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CareMore Health is an integrated healthcare organization delivering personalized, whole-person advanced primary care through a network of clinics and roughly 14,000 providers across multiple U. S. states. The company focuses on preventive care and management of complex chronic conditions, partnering with health plans, brokers, and provider networks to coordinate care for patients and accept a variety of insurance plans. CareMore emphasizes compassionate, patient-centered care, supporting both individual patients and institutional partners to improve outcomes and lower total cost of care.

📋 Description

• Own the customer success strategy and execution for the most complex and high-value client accounts in the portfolio. • Design and implement customer success frameworks, including health scoring models, success plan templates, and escalation playbooks. • Serve as the senior escalation point for critical account issues, driving resolution through cross-functional coordination and executive engagement. • Identify and develop strategic growth opportunities within the portfolio, partnering with sales to shape account expansion plans. • Advise on customer success technology and tooling decisions. • Provide mentorship and guidance to customer success consultants and analysts. • Synthesize portfolio-level performance data and client intelligence to inform product priorities and program design.

🎯 Requirements

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