Director of Customer Success

🕒 September 24

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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DealHub.io

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

DealHub. io is a comprehensive quote-to-revenue solution that accelerates sales processes with a low-code commerce engine. Specializing in CPQ (Configure Price Quote), CLM (Contract Lifecycle Management), and billing, DealHub empowers mid-market and enterprise leaders to optimize their sales teams and operations. Its platform integrates various functionalities, including proposal management, contract handling, and subscription management, all centralized in a digital DealRoom to streamline buyer and seller communication, enhancing efficiency in closing deals and revenue generation.

📋 Description

• Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment • Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives • Build and maintain trusted relationships with senior stakeholders and executives at customer organizations • Drive operational rigor and execution through clear plans, milestones, risk management, and accountability • Establish and enforce best practices, playbooks, and success frameworks for enterprise customers • Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders • Partner closely with Sales, Product, and Support to ensure a seamless customer experience • Provide executive-level visibility into customer health, risks, escalations, and outcomes • Play an active role in retention, renewals, and expansion for enterprise accounts

🎯 Requirements

• 4+ years experience leading and mentoring CS or implementation teams • 8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS • Proven track record delivering complex enterprise onboarding projects • Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems • Experience in revenue, billing or sales motions • Comfortable operating at both strategic and hands-on technical levels • Executive presence and confidence engaging with C-suite stakeholders • Execution-focused, pragmatic, and willing to “get your hands dirty”

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