VP of Customer Success

🔥 9 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $151k - $205k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZipLiens

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

ZipLiens is a company that specializes in personal injury lien resolution services. They offer technology solutions and expert negotiation services to help law firms save time and resources spent on resolving various types of liens, such as healthcare and insurance liens. ZipLiens integrates with personal injury firms to provide significant time and cost savings, improving productivity and profitability. Their services also include process transparency and responsive communications through a customer portal. ZipLiens aims to ensure quality and timely reductions in liens by handling cases related to Medicaid, Medicare, military liens, private health insurance, hospital liens, and more. They are trusted by top law firms across the US for their efficient and effective lien resolution skills.

📋 Description

• Lead and scale the Customer Success organization across verticals and new business lines • Own the full post-sale lifecycle, including onboarding, adoption, engagement, retention, and expansion • Define and maintain playbooks, health frameworks, coverage models, documentation, technology stack, and reporting cadence • Lead the Director of Customer Success and Director of Onboarding & Enablement • Own organizational design, capacity planning, hiring sequence, role definitions, and career paths • Establish retention and expansion forecasting with Finance • Create measurable onboarding paths and track time to value as a KPI • Own Voice of Customer and health-scoring programs to inform Product prioritization • Define customer engagement models, touch cadence, business review standards, and escalation paths • Serve as executive sponsor and senior escalation point for strategic customer relationships • Oversee HubSpot configuration and customer lifecycle reporting • Partner with Operations, Product, Finance, Sales, Marketing, and business lines on customer experience, adoption, expansion, and enablement • Extend the Customer Success operating model to additional business lines without duplicating infrastructure

🎯 Requirements

• 7+ years in customer success, account management, or client services within B2B SaaS or tech-enabled services • 5+ years leading a customer-facing function through a growth stage • Experience managing managers, including at least one director-level report • Experience managing up to the executive or board level • Track record owning retention and expansion targets, with supporting reporting and forecasting • Experience building or materially rebuilding a Customer Success operating model, including segmentation, coverage, health scoring, playbooks, business review standards, escalation paths, and documentation • Experience standing up or scaling an onboarding, implementation, or professional services function • Ability to operate without an existing playbook and set direction independently • Strong data fluency, including business analysis from reports and comfort using AI tools • Proficiency with CRM systems such as HubSpot or Salesforce and reporting tools • Bachelor's degree required • Experience in legal services, personal injury, or litigation-adjacent technology strongly preferred • Ability to travel up to 40% • Applicants must be authorized to work in the United States without employer-sponsored visa support now or in the future

🏖️ Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & Select Holidays) • Paid Parental Leave • Discretionary bonus opportunity • Remote work arrangement