VP, Customer Success

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $200k - $225k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Develop individualized client strategies to retain and grow existing business • Provide strategic client direction and build and maintain new and existing client relationships • Work with the implementation team to ensure client projects are executed consistently and meet mutually agreed-upon terms and conditions • Design, develop, and implement a comprehensive strategy and operating plan for the Customer Services and Account Management organizations • Retain and grow existing business by increasing account profitability, setting strategic direction, and expanding revenue across the mid-market client base • Meet or exceed quotas, revenue growth, client satisfaction, and inventory workflow management metrics • Develop and manage a revenue pipeline strategy to achieve growth targets within the existing client base • Lead the transformation into a proactive, customer-centric team of trusted advisors using a solutions-based sales approach • Understand key clients’ strategic priorities and initiatives, articulate business goals, and align execution with performance metrics and KPIs • Oversee daily operations of the Account Management team • Build capabilities and skills to attract, develop, and retain talent delivering an exceptional client experience • Leverage retention, upsell, and benchmarking best practices to drive operational efficiency and sustainable account growth

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • MBA strongly preferred • 10+ years of account management experience • 5+ years of organizational leadership experience • 5+ years of experience managing complex, high-value accounts of $500K or more • Proven leadership through change and organizational transformation • Strong understanding of how to drive growth in a competitive business environment • Excellent tactical execution skills • Strong process orientation, with the ability to improve and innovate tools, workflows, and established practices • Skilled in developing clear, detailed, and persuasive communications and proposals • Strong commitment to teamwork, collaboration, and continuous process improvement • Effective stakeholder influence through strong verbal and written communication • Strategic, self-directed, organized, and analytical, with excellent problem-analysis and problem-solving skills • Proven success in building relationships, communicating across all organizational levels, influencing and negotiating, and establishing mutually agreed-upon expectations • Diligent, resourceful, adaptable, and able to manage multiple priorities effectively • Ability to travel at least 25% of the time • Proficiency with Salesforce CRM • Success working in a virtual environment • Entrepreneurial mindset, with a proven ability to thrive in a dynamic, evolving environment and optimize limited resources

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed