HELOC Account Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deephaven Mortgage

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

💼 Consulting

💸 Finance

Insurance • Consulting • Finance

Deephaven Mortgage is a mortgage company that specializes in offering non-QM (non-qualified mortgage) loans, which cater to borrowers who might not fit traditional mortgage guidelines. The company provides various loan products designed for real estate investors, including DSCR (Debt Service Coverage Ratio) loans, Expanded-Prime loans for those just outside standard qualification, and Equity Advantage loans for leveraging home equity. Deephaven focuses on innovative solutions to serve the underserved mortgage market, providing flexible underwriting guidelines. They support mortgage professionals through a comprehensive online portal and personalized customer service, aiming to broaden the range of borrowers and increase loan accessibility.

📋 Description

• Manage an assigned HELOC pipeline from submission through funding to meet closing dates • Set expectations through proactive welcome calls covering timelines, outstanding needs, and next steps • Perform the first quality check on submissions, identifying missing documents and eligibility concerns • Guide partners through underwriting decisions and conditions • Own condition clearing from decision to resubmission with complete, accurate packages • Coordinate between partners, in-house Underwriting, and third-party underwriting teams • Communicate proactively so partners know the status of their files • Build working relationships with Sales and Underwriting to maintain credit quality and service standards • Identify and escalate at-risk files, aging items, and recurring issues to leadership • Maintain accurate, audit-ready loan data in the loan origination system, including milestones, conditions, notes, and disclosures • Maintain deep knowledge of HELOC products and guidelines and advise partners on process and requirements

🎯 Requirements

• Bachelor’s degree in business, finance, or a related field preferred • 3+ years of mortgage operations experience as an Account Manager, Loan Processor, Closer, or similar role • Hands-on experience with HELOCs, home equity loans, or second-lien products • Working knowledge of mortgage loan processing, underwriting, and closing procedures • Proficiency in Encompass or a comparable loan origination system; quick to learn new software • Wholesale or Correspondent channel experience preferred; non-QM exposure a plus • Strong attention to detail and ability to manage a high-volume pipeline against hard deadlines • Excellent communication and relationship skills with partners, underwriters, and title and closing teams • Confident and professional when resolving issues • Ability to work well independently in a fast-paced environment • Team player committed to excellence, hard work, and having fun • Comply with Deephaven policies and procedures and complete all assigned training by required dates • Must satisfy applicable E-Verify employment eligibility requirements

🏖️ Benefits

• Personalized time off • Employer-matched 401(k) plan • Philanthropy Committee and charitable initiatives • Comprehensive health insurance starting on day one of employment • Competitive maternity and paternity leave • Team-building events and celebrations • Encouraging thought leadership and innovation • Mentorship opportunities for career development • Exclusive discounts on travel, tech, pets, legal, and more

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