Account Manager

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $78k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Follow up with customers via email, phone, video calls, and webchat within 24 hours on leads from the business development team • Track, convert, or disqualify leads in CRM • Qualify leads and advance opportunities using ZSP and Challenger sales techniques • Assess customer needs, budgets, timelines, stakeholders, and competition across the product portfolio • Present and position products, including in-lab and online/remote presentations • Drive sales from lead response through needs assessment, solution presentation, and closing • Maintain Salesforce CRM records and accurate sales forecasts weekly or biweekly • Conduct customer face-to-face interactions, selling, support, relationship development, and retention, up to 75% onsite • Use MS Teams, webchat, online marketplaces, and virtual demonstrations for remote geographies and low-cost product lines • Collaborate with cross-functional teams and provide sales insights and strategies • Organize lunch-and-learns, product demonstrations, and workshops • Advocate for customers and establish expectations when issues arise • Generate technically accurate quotes and proposals • Coordinate with Sales Support, Logistics, PASS, SASS, and Service stakeholders for orders and installations • Complete Customer Perfect Order forms within 30 days for qualifying orders • Care for demo equipment and follow receiving and return procedures • Optimize on-site and remote demo resources • Install, integrate, calibrate, and troubleshoot sold equipment and its hardware and software components • Provide initial and ongoing customer training and support after installation • Work with local business partners to provide portfolio coverage • Engage in personal development through ZEISS training and independent learning • Maintain professional, ethical, timely, and safety-conscious interactions with customers and stakeholders

🎯 Requirements

• Bachelor’s degree or higher in Life Sciences or Bioengineering from an accredited college or university required • Working knowledge of high-end microscopy, including laser scanning microscopy, preferred • Experience in Life Sciences/Bioengineering/Analytical fields applying widefield fluorescence and confocal microscopy to research applications and/or technical sales and managing a field coverage area for technical sales or product support and/or research experience in lab environment preferred • Knowledge and experience in biological applications and workflow solutions, including image analysis and bioinformatics a huge plus • Sound knowledge and understanding of Laboratory Safety requirements for BSL-1, BSL-2, and when required BLS-3 environments • Experience with specimen handling of Level 3 and below pathogenic biohazards, including bacteria, viruses, fungi, parasites, and prions • Good knowledge of MS Office • Strong presentation skills required in both in-person and virtual environments • Willingness to continuously acquire product and application knowledge independently • Capable and willing to engage customers in BSL-2 and BSL-3 facilities • Willingness and ability to travel domestically and overseas • Ability to lift heavy equipment crates weighing approximately 75 lbs • Must have a driving record in good standing • Must have a valid U.S. driver license • Must be able to drive a company-provided car/van • Ability to present professionally from a home office environment

🏖️ Benefits

• Performance bonus or sales commissions • Medical plans • Vision • Dental • 401k matching • Employee Assistance Programs • Vacation and sick pay • Retirement savings plan • Paid time off

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