Director, Patient Services – Site of Care Strategy

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $180k - $235k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 1%

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Definium Therapeutics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Definium Therapeutics is a clinical-stage biotechnology company developing precision psychedelic-derived therapeutics for psychiatric and neurodevelopmental disorders. The company focuses on pharmaceutically optimized formulations of lysergide (LSD) and an R-enantiomer of MDMA to treat conditions such as major depressive disorder, generalized anxiety disorder, and core symptoms of autism spectrum disorder, advancing candidates through preclinical and clinical trials with a science-led, evidence-backed approach.

📋 Description

• Develop and execute site of care engagement strategies to support the successful launch and commercialization of DT120 • Develop treatment center readiness strategies, onboarding programs, and operational playbooks • Support development and implementation of potential REMS for DT120 with Compliance and internal and external partners • Design workflows for referral intake, scheduling, product procurement, treatment-day operations, REMS compliance, and post-treatment coordination • Create the overall site of care journey from engagement through post-treatment needs • Translate strategy into Patient Services system requirements • Develop treatment center education, onboarding resources, operational guides, and best practices • Identify operational barriers and develop scalable solutions to improve efficiency and patient experience • Collect treatment center feedback and translate insights into continuous improvements for Patient Services strategy, workflows, and technology • Create internal training materials on DT120, REMS, and Definium Patient Services • Support sites of care with ongoing REMS-related education and compliance needs • Manage direct reports, team culture, and overall team success • Work across Patient Services teams to support the patient and customer journey • Drive department culture as a member of the Patient Services Leadership Team • Use data and analytics to drive departmental, program, and patient success • Oversee the promotional review process (MLR/PRC) for regulatory compliance of patient-facing marketing materials • Partner with Medical Affairs, Marketing, Sales, Market Access, and cross-functional commercial teams • Partner with internal teams supporting ongoing REMS strategy and management • Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness

🎯 Requirements

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred • Minimum 10 years industry related experience required • Minimum 5 years Patient Services experience required • Significant understanding of PS compliance and legal guidelines required • Significant experience with REMS strategies, compliance, and support offerings required • Significant experience with external customers, including infusion centers, specialty providers, treatment center operations, provider onboarding, and provider education • Understanding of internal and external material creation process (i.e., PRC) • Experience with Patient Services CRM systems preferred • Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations • Launch experience in the U.S. pharmaceutical market required • Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred • Ability to synthesize complex clinical, market, and customer data into actionable strategies • Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders • Ability to travel as required; average 10–20%, with higher travel during key launch periods

🏖️ Benefits

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents • 401(k) program with company match and vesting after the turn of the first month after your start date • Flexible time off • Generous parental leave • Some fun fringe perks • Additional compensation, including bonus and equity may be available