Product Director, Commercial

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Lead the commercial digital portfolio and define product strategy, roadmap, and investment priorities • Identify and prioritize high-value opportunities using client needs, business priorities, behavioral signals, operational performance, and emerging capabilities • Translate opportunities into clear product direction, priorities, and measurable outcomes • Make portfolio tradeoffs across client value, business impact, evidence, effort, risk, and learning potential • Balance near-term performance, foundational capability, and longer-term innovation • Build understanding of commercial client operations and simplify, accelerate, or improve their work with Safelite • Design for complex, high-volume environments with multiple roles, permissions, workflows, and decision points • Reduce friction, increase self-service, improve visibility, and reduce unnecessary coordination • Connect product decisions to adoption, retention, cost to serve, service efficiency, and client satisfaction • Establish use of AI across discovery, analysis, synthesis, prototyping, experimentation, and product decision making • Use AI-native tools to analyze client interactions and product behavior, surface patterns, investigate performance, and identify opportunities • Build team fluency so AI becomes part of product managers' regular work • Determine where emerging AI capabilities can improve the commercial experience and team workflows • Identify AI opportunities across commercial workflows and service interactions • Partner with agentic product leadership on conversational, agentic, predictive, and adaptive capabilities • Ensure AI-enabled experiences have measurable value, appropriate controls, reliable data, and clear expectations • Lead, coach, and develop product managers responsible for the commercial digital portfolio • Set standards for product judgment, client understanding, analytical fluency, experimentation, and execution • Create ways of working supporting continuous discovery and delivery • Partner with Design, Engineering, Commercial leadership, Sales, Account Management, Analytics, Technology, Operations, Billing, Field, and Contact Center teams • Align teams around opportunities, priorities, success measures, and required decisions • Perform other duties as assigned and comply with all policies and standards

🎯 Requirements

• Bachelor's Degree or equivalent work experience Required • 7-9 years of product management or digital product experience, including significant ownership of B2B, enterprise, or business-client digital products • 8+ years of product management or digital product experience, including significant ownership of B2B, enterprise, or business-client digital products • Experience leading and developing product managers • Experience owning digital products from strategy and discovery through launch, measurement, and continuous improvement • Experience designing for complex client environments with multiple roles, permissions, workflows, and decision rights • Strong analytical fluency and hands-on experience using digital analytics platforms such as Quantum Metric, Heap, Amplitude, FullStory, Mixpanel, or similar • Demonstrated fluency using AI across product strategy, discovery, research synthesis, analysis, prototyping, experimentation, and optimization • Experience using AI-native tools to investigate client behavior, product performance, and emerging opportunities • Experience with adoption measurement, experimentation, workflow optimization, or digital performance improvement in a B2B environment • Ability to connect client needs, business strategy, operational realities, and technology capabilities into clear product direction and investment priorities • Experience working in continuous discovery and delivery environments • Strong written and verbal communication, including engagement with senior internal stakeholders and external clients • Preferred: experience with fleet, logistics, field service, or vehicle-related digital products • Preferred: experience shipping AI-enabled, conversational, agentic, predictive, or automated capabilities within business workflows • Preferred: experience with products connecting digital interactions to operational or physical service delivery • Preferred: familiarity with APIs, integrations, billing systems, entitlements, identity, permissions, data products, and design systems • Preferred: experience with enterprise clients where adoption spans multiple roles or operating units • Other qualifications may be required for employment eligibility in accordance with local laws, regulations, and Safelite policies

🏖️ Benefits

• Fulfilling career and encouragement to have a life • Reasonable accommodations in accordance with ADA, ADEA, FMLA and other applicable laws and regulations