Director, National Accounts – Coffee & Speed Oven Solutions

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🔥 0 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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Smart Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

📋 Description

• Drive profitable growth within Smart Care's Coffee and Speed Oven business across leading restaurant, convenience retail, grocery, hospitality, and foodservice operators • Serve as executive relationship owner and primary executive point of contact for key national customers • Identify, develop, and close new enterprise business opportunities • Create and execute multi-year strategic account plans driving revenue growth and market share expansion • Own revenue growth, retention, and profitability objectives for assigned national accounts • Develop executive-level relationships with customer leadership teams • Lead contract negotiations, renewals, pricing discussions, and service program expansions • Identify customer challenges and recommend service solutions improving equipment uptime, reliability, and operational performance • Deliver business reviews and value presentations to executive customer audiences • Build trusted-advisor relationships and navigate complex customer organizations • Ensure customer satisfaction through proactive communication and issue resolution • Partner with Operations, Service Delivery, Finance, Product Management, Marketing, and Executive Leadership • Lead cross-functional action plans to resolve escalations and strengthen customer relationships • Utilize operational performance data to identify trends and opportunities • Analyze equipment reliability, service performance, and maintenance trends • Translate data into executive-level business cases and growth opportunities

🎯 Requirements

• Bachelor's degree in Business, Marketing or related field (preferred) • 7+ years of successful experience in National Account Management, Strategic Sales, Enterprise Sales, Business Development, or Customer Success • Experience working with restaurant, convenience store, grocery, foodservice, hospitality, beverage, coffee equipment, cooking equipment, or related industries strongly preferred • Demonstrated success growing strategic accounts and exceeding revenue goals • Proven ability to engage and influence executive and C-level stakeholders • Experience managing complex sales cycles, contract negotiations, and multi-location national customers • Strong analytical skills with the ability to leverage data and insights to drive customer decisions • Excellent presentation, communication, and executive relationship-building skills • Proficiency with CRM systems, Microsoft Office Suite including CoPilot, and AI • Ability to travel approximately 30-50%

🏖️ Benefits

• Competitive compensation package including performance incentives and comprehensive benefits • Fully remote work environment • Career advancement opportunities • Significant autonomy and decision-making authority • Collaborative culture focused on customer success, innovation, and continuous improvement