Principal Interface Engineer

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

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DeliverHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare • Healthcare Insurance • Artificial Intelligence

DeliverHealth is an innovative company that specializes in providing advanced technology solutions and services to improve healthcare operations. They focus on enhancing healthcare documentation and coding through the use of AI and generative languages. Their offerings include eSOne InstaNote for AI-generated healthcare documentation, autonomous coding with AI, digital health solutions to boost patient engagement, and seamless EHR integration. DeliverHealth is known for their expertise in reducing administrative burdens, improving patient care, and integrating digital healthcare platforms, all while ensuring data security with HITRUST i1 certification.

📋 Description

• Train internal and external customers and resolve common and complex errors • Resolve interface web tickets and perform end-user setup for customers with varying technical knowledge • Build, implement, and support software customer workflow components • Work with Development, QA, Support, and other internal and external resources to serve customers • Act as an interface escalation resource for support, implementations, and interface team members • Develop internal and external technical documentation and facilitate team knowledge transfer • Build and maintain interfaces for all Deliver Health customers • Build custom interfaces and custom filters when required • Monitor, manage, and document actions and solutions in the Deliver Health ticketing system • Maintain knowledge of current software versions and known issues • Monitor the ticketing system and process customer/internal user-submitted emails • Resolve issues or direct them to the appropriate staff member, escalating to management or other departments as needed • Complete required learning events and training • Provide training for partners and end customers as needed • Perform other assigned duties or projects

🎯 Requirements

• Minimum 5+ years’ experience in a technical environment, healthcare industry, or customer support role • Proficiency in back-end processes and workflows for the specific platform • Effective and professional communication skills • Strong critical-thinking and problem-solving skills • Dependable and punctual • Positive attitude and ability to work well under pressure • Good interpersonal skills and exceptional customer service skills • Detail-oriented; understands and works well with varying standards and processes • Expert-level problem-solving skills with Windows 11 or higher • Platform-specific knowledge • Workflow configuration templates • Reports • MS Office • Online collaboration tools • Deliver Health ticketing system • Networking and network topology in business or medical environments • Database knowledge, including SQL, Oracle, or Access • Middleware/interfacing systems, including EMR interfaces • Proficiency in one or more programming languages as required by the platform, including XML, SQL, scripting, RTF, HTML, or HL7 • Associate college/university degree in Computer Science, or a minimum of 5 years’ relevant work experience • Relevant certifications considered an asset

🏖️ Benefits

• Relevant Certifications considered an asset