Project & Billing Coordinator

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $26 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

🦅 H1B Visa Sponsor

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Logo of Deluxe

Deluxe

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Coordinate the daily workflow within the Design Services department • Review and process design requests • Enter work into the design department’s work queue • Process billing for design work • Provide customer service and price/prepare quotes for design projects • Evaluate the technical requirements of incoming artwork • Analyze and process internal workload, production, and external reports • Enforce policies for image usage, fonts, and stock photos • Troubleshoot artwork issues involving DPI, color mode, fonts, sizing, layout, and image quality • Process basic artwork requests using Adobe Suite software • Direct customers on internal manufacturing and vendor print restrictions and requirements • Interact with customers using a sales consultant mindset and recommend opportunities to upsell design capabilities • Follow up with open orders, incomplete projects, and out-of-date projects

🎯 Requirements

• HS/GED or equivalent with 4 years experience/training in Graphic Design/Printing/Art/Computers • Demonstrated capability in resolving customer escalations under general supervision using company policies and procedures • Basic knowledge of Adobe Illustrator, Photoshop and InDesign • Knowledge of Microsoft Word, Excel and Outlook • Must be 18 years of age or older • Experience Adobe Workfront (preferred) • Proficient with systems (preferred) • Product knowledge and understanding of customer service policies and procedures (preferred) • Strong analytical and organizational skills (preferred) • Excellent verbal communication skills (preferred) • Basic mathematical skills (preferred)

🏖️ Benefits

• Competitive benefits starting on day one • Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement • Commission or an annual performance incentive plan

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