Technical Product Analyst I – Image RPS

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

🔍 Product Analyst

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Provide technical customer service to external customers for Deluxe software • Monitor the support ticketing system and application group queue for incoming support issues • Take tickets from the application group queue within defined SLA guidelines • Apply Action ID Codes and document customer interactions, actions taken, current status, and next steps • Keep stakeholders and customers updated according to follow-up SLA guidelines • Meet utilization goals and performance metrics, including Follow-Up Compliance, First Call Resolution, Direct Transfer Rate, Over 90 inventory, and Mean Time To Resolve • Handle incoming client cases and work them to resolution within defined product-support guidelines • Participate in conference calls, meetings, and collaborative engagements focused on client issues and case resolution • Seek training opportunities to expand product knowledge • Develop comprehensive knowledge of Deluxe software while working independently

🎯 Requirements

• 1+ year of Help Desk and/or customer service experience • 1+ year of scripting experience including SQL, Progress, and PowerShell • 1+ year of basic PC troubleshooting and/or repair • 1+ year of Microsoft Office suite experience • Document creation • Must be 18 years of age or older • Preferred: Bachelor's or Associate's degree in IT or related field • Preferred: A background in programming • Preferred: Windows OS • Preferred: 1+ year of Workstation OS-10,7 • Preferred: 1+ year of Server OS • Preferred: Networking • Preferred: 1+ year of TCP/IP/DNS • Preferred: Antivirus experience, including Managed Antivirus, CrowdStrike, or Carbon Black

🏖️ Benefits

• Competitive benefits starting on day one • Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement • Commission or an annual performance incentive plan

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