VIP Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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DentalXChange

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

DentalXChange is a comprehensive revenue cycle management (RCM) platform tailored for the dental industry. It streamlines the entire workflow of dental practices by connecting providers, partners, and payers, ensuring that claims are processed efficiently and payments are collected swiftly. The platform supports a variety of services, including eligibility verification, claims filing, and billing services, enhancing operational efficiency for independent dental practitioners and larger organizations alike.

📋 Description

• Provide a personalized relationship with every client and offer exceptional client support • Resolve incoming calls, emails, and assigned cases from executive clients efficiently and effectively • Document all client interactions within Salesforce casing system • Effectively troubleshoot and manage support issues • Offer personalized assistance to executive clients via phone and email • Complete behind-the-scenes research on inbound inquiries and necessary client follow-up • Collaborate with internal departments to ensure a seamless client experience • Achieve and exceed company and department goals • Understand client needs and expectations and work within appropriate standards • Maintain professional competence, knowledge, and skills necessary to promote additional services • Establish and maintain effective work relationships within and outside the department • Meet company and department policies and expectations, including attendance • Live DentalXChange’s company values • Perform other duties as assigned • Within the first six months, demonstrate proficiency in case management, round-robin assignment, and internal escalation procedures; manage a full caseload; build executive-account relationships; and communicate account risk to leadership

🎯 Requirements

• GED or High School Diploma • Minimum of 1 year of customer service experience in a professional role required • Minimum of 1 year of experience in the dental industry is required • Minimum of 6 months of experience managing key accounts is preferred • Exceptional organizational skills and the ability to meet required deadlines within the required time frames • Proficient in all MS Office applications and use of the internet • Self-sufficient and able to execute tasks with little supervision • Ability to work closely with other associates • Strong verbal and written communication and interpersonal skills • Proficient in all MS Office applications with the ability to develop reports and manipulate data in Excel • Ability to successfully multitask with accuracy in a fast-paced environment • Working knowledge of technical and procedural aspects and functions • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

🏖️ Benefits

• Challenging and rewarding career opportunities with room for growth as we grow! • Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!