Administrator – Central Desk

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🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

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Dent Wizard International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 Venture Round on 2017-03

Automotive • Manufacturing • Transport

Dent Wizard International is the nation's undisputed leader in automotive reconditioning services and vehicle protection products. Serving customers across 43 U. S. states and Canada, the company repairs about 2. 5 million vehicles every year with the help of more than 3,000 highly skilled employees. Dent Wizard offers a range of automotive services, including minor paint repair, wheel restoration, interior repair, and windshield and key services. They operate in auctions, dealerships, rental agencies, and body shops, providing stable and rewarding career opportunities in the automotive industry.

📋 Description

• Monitor shared email inboxes and process incoming claims, updates, and customer requests • Review invoices and supporting documentation to ensure claims are complete and accurate • Track claim status through all stages using internal spreadsheets and systems • Enter and maintain claim information within CCC1, Entegral, and internal tracking tools • Follow up with field teams to obtain missing documentation and resolve claim discrepancies • Coordinate with Shop Supervisors and Accounts Receivable on invoicing and account concerns • Maintain organized digital records for audit readiness and efficient document retrieval • Document customer approvals and submit them for payment processing • Track outstanding approvals and follow up to prevent delays • Support claims-processing and account-status reporting • Monitor and prioritize incoming claims based on urgency and deadlines • Verify invoices, photographs, repair details, and ADAS scan reports • Research customer-requested revisions and validate supporting documentation • Reconcile invoicing issues and customer account concerns with Accounts Receivable • Escalate unresolved issues and processing bottlenecks to management • Support month-end and periodic reporting • Perform additional administrative duties and special projects as assigned

🎯 Requirements

• High school diploma or equivalent required • Associate degree preferred • Minimum of two (2) years of administrative support, claims processing, billing, customer service, or related experience required • Strong organizational skills and attention to detail • Excellent verbal and written communication skills • Intermediate proficiency in Microsoft Office, including Excel, Word, and Outlook • Ability to manage multiple priorities and meet deadlines with minimal supervision • Professional demeanor and strong customer service orientation • Reliable attendance and dependability • Automotive, reconditioning, collision repair, or claims administration experience preferred • Experience with CCC1, Mitchell Estimating Software, Entegral, or similar claim management systems preferred • Experience with invoicing, accounts receivable processes, or customer account reconciliation preferred • Ability to sit, stand, and walk throughout the workday • Occasional lifting and carrying of materials up to 25 pounds • Must successfully pass a pre-employment drug screening and background check

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401k match (50% on the dollar up to 7% of employee contribution)