LMS Administrator

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GoHealth Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.

📋 Description

• Serve as the primary system administrator and subject matter expert for the Workday Learning platform • Configure, maintain, and optimize Workday Learning functionality, including assignments, certifications, campaigns, learner audiences, security roles, business processes, and system settings • Establish and maintain LMS governance standards, documentation, procedures, and quality controls • Evaluate, test, and implement Workday releases, new functionality, and system enhancements • Administer enterprise learning programs, compliance training, certifications, curricula, pathways, and other learning initiatives • Create, publish, update, archive, and maintain instructor-led, virtual, blended, and eLearning content • Partner with Learning & Development, Talent Management, IT, Operations, and business stakeholders to deploy learning solutions • Develop, maintain, and distribute reports, dashboards, and analytics on participation, compliance, completion, certifications, adoption, and effectiveness • Analyze learning and system data, perform audits, and manage data maintenance activities • Identify opportunities for automation, process improvements, workflow optimization, and system enhancements • Support integrations, data exchanges, imports, and maintenance between Workday Learning and enterprise systems, including Workday HCM • Serve as the escalation point for complex system issues, troubleshooting, root cause analysis, and solution implementation • Monitor system performance and user experience metrics and recommend improvements • Consult with stakeholders and translate learning needs into scalable Workday Learning solutions • Provide training, guidance, and support to administrators, managers, instructors, and learners • Lead or participate in LMS implementations, upgrades, migrations, enhancements, and continuous improvement projects • Maintain current knowledge of Workday Learning capabilities, learning technologies, industry trends, and best practices

🎯 Requirements

• Bachelor’s degree in Informatics, Information Technology, Instructional Design, Education, Business Administration, Human Resources, or a related field • Direct work experience will be considered in lieu of a degree • 3+ years of direct experience in Learning Management System (LMS) administration • Significant experience or certification using Workday Learning LMS • Workday Learning certifications highly desired • Experience with Workday HRIS and API integrations • Experience with Docuware and Sigma to store and analyze data • Troubleshooting skills and knowledge of deeper LMS functionalities • Advanced knowledge of Workday Learning administration, including assignments, certifications, campaigns/engagements, course management, learner audiences, security roles, and compliance processes • Demonstrated experience administering and optimizing enterprise LMS platforms • Strong understanding of SCORM, xAPI, online learning content deployment, learning pathways, certifications, and compliance-based training programs • Experience supporting Workday Learning implementations, enhancements, tenant testing, release management, data migration, and post-implementation optimization • Working knowledge of Workday EIB, data imports, mass uploads, integrations, and data management processes • Ability to build, analyze, and maintain reports, dashboards, and learning analytics • Knowledge of HRIS and learning-system integrations, APIs, data exchanges, and enterprise system architecture • Strong analytical and troubleshooting skills, including root-cause analysis and complex technical issue resolution • Excellent verbal and written communication skills • Ability to establish LMS governance standards, procedures, documentation, and quality controls • Experience managing multiple priorities, projects, and system initiatives • Ability to work independently, exercise sound judgment, and take ownership of system performance and user experience • Ability to build partnerships across Learning & Development, Talent Management, IT, Operations, and business stakeholder groups • Proficiency with Microsoft Office, especially Excel, Word, and PowerPoint • Proficiency with reporting and data-analysis tools such as Workday Reporting, Sigma, Power BI, Tableau, or similar platforms • Experience with instructional design and eLearning authoring tools such as Articulate Storyline, Rise, Vyond, Adobe Captivate, or similar solutions is preferred • Travel may be required, including travel between company locations and out-of-town destinations, up to 10% • Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs. may be required

🏖️ Benefits

• Fully remote work arrangement • Travel may be required up to 10% • Reasonable accommodations available for qualified individuals with disabilities upon request • Equal employment opportunity protections • Safety equipment may be provided/required for infection prevention