Associate Director, Client Partner

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DEPT®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🤖 Artificial Intelligence

📱 Media

Marketing • Artificial Intelligence • Media

DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.

📋 Description

• Develop and maintain strong client relationships as the trusted advisor and key face of the account team • Lead client communications and day-to-day team operations to deliver strategies toward client goals • Maintain holistic knowledge of each client’s business, competitors, goals, agency partners, and performance priorities • Orchestrate activation, data, planning, and technology collaboration for full-funnel, cross-channel campaign strategy and activation • Define channel mix and budget allocations • Provide strategic guidance across Search, Social, Programmatic, Data Sciences & Analytics, Creative, SEO/CRO, and related channels • Conduct recurring senior client check-ins, gather feedback, and develop growth strategies or action plans • Own major client deliverables and presentations, including QBRs, annual reviews, strategy meetings, and tactical presentations • Flag risks, opportunities, and future client needs • Oversee successful onboarding of new clients and team members • Ensure accurate client billing and manage hourly pacing and utilization where applicable • Monitor account-team performance and escalate issues to activation and services leaders • Identify upsell opportunities and support selling additional business • Play a key role in new business pitches

🎯 Requirements

• 7+ years of experience in client-facing roles involving cross-channel digital media planning and activation • Minimum 3 years of experience directly leading client relationships and managing agency accounts, or equivalent client-side experience • Proven leadership instincts and ability to understand clients’ visible and invisible needs • Ability to clearly and concisely articulate a persuasive point of view in written and verbal presentations • Ability to provide feedback and strategic guidance across paid media channels, including search, social, shopping, display, mobile, native, and video • Preferably hands-on experience with or deep understanding of Google Search, Bing Search, Meta Ads, YouTube, Google Display Network, TikTok, Snapchat, Pinterest, LinkedIn, and major DSPs • Authorization to work in the U.S., verified through E-Verify

🏖️ Benefits

• Healthcare, Dental, and Vision coverage • 401K plan, plus matching • PTO • Paid Company Holidays • Parental Leave